Comments for 3G USB Broadband Modem Review at http://www.automatedhome.co.uk , comment 1 to 6 out of 6 comments http://www.automatedhome.co.uk Thu, 09 Feb 2012 23:03:11 +0100 FeedCreator 1.7.2 http://www.automatedhome.co.uk/Reviews/3G-USB-Broadband-Modem-Review.html#comment-426 I took out a contract with 3 mobile broadband through Carphone Warehouse in March 2008 and it took until November of that year for it to work. I have a thick file of correspondence with 3 and painful memories of frustrating hours on the premium call line to tech services and customer support. Carphone Warehouse eventually guided me to remove Microsoft Service Pack 3 (the auto update)from my laptop and the modemn started working. It has never come close to advertised speeds and 20 to 50 kbps is the norm. Just last month it stopped working again and I have not got the energy to start the complaints all over again. I am resigned to paying my £15 per month for nothing and just waiting until September 2009 when my contract ends and I can bin the thing. - Julian Wells Tue, 12 May 2009 16:23:41 +0100 http://www.automatedhome.co.uk/Reviews/3G-USB-Broadband-Modem-Review.html#comment-425 I have mixed feelings about my 3 mobile broadband service. It's been very useful when I stay at hotels, or am somewhere stationary. But using it on a train is an immensely frustrating experience. The connection becomes so slow and unreliable that I would be better off turning my laptop off. I have spent hours looking at my laptop screen on trains, waiting for the connection to be good enough to be useable. I have often contemplated the idea that if I were to get two or three broadband connections all plugged in to my laptop at the same time then I would have the kind of connection speed that I require. - Matt Williams Sat, 09 May 2009 13:05:08 +0100 http://www.automatedhome.co.uk/Reviews/3G-USB-Broadband-Modem-Review.html#comment-252 This network and it's Technical Support/Customer Services are by far the worst company I've had the misfortune to have dealt with. Operators have given me false names, I've been ignored, sworn at, hung up on, lied to, I've spent over £25 on an 08707 number (Escalated Tech Support) were they refused to call me back, used over 8hrs of my mobile talktime calling 1st line Tech Support and all this whilst paying for a service that has never and will never work to the advertised speeds, lowest speed was 17kbps, yes that's 17kbps, the highest was 883kbps (tested at 5am) which is still well below what they advertise, trying to connect between the hours of 4.30pm and 3am is virtually impossible, After several months of getting nowhere via the chief executives office I resorted to e-mailing the Director of Customer Services allan.mcluckie@three.co.uk and had my contract cancelled. I'm lucky, if seen hundreds of reviews were 3 are refusing to cancel contracts, the general public need to be warned about this rip off company. "AVOID LIKE THE PLAGUE...YOU HAVE BEEN WARNED" - Martin118(Swansea) Tue, 06 Jan 2009 11:15:20 +0100 http://www.automatedhome.co.uk/Reviews/3G-USB-Broadband-Modem-Review.html#comment-205 I have owned this dongle for over a year now and it has in my case a major drawback, it will not work anywhere apart from my front room at home, I have taken it for drives far and wide(I live in Northants), when I attempt to connect "data modem invalid" appears. The advertised download speeds are a trifle overblown, the maximum I ever have had is 1200 kbps, normally around 500 kbps (advertised at 3200 kbps). And as a by the by, it uses a lot of processor power. - George Sat, 29 Nov 2008 05:13:22 +0100 http://www.automatedhome.co.uk/Reviews/3G-USB-Broadband-Modem-Review.html#comment-191 Stay away - whether this product works in your area is a complete gamble and Three will not readily honour their 14 money back guarantee without a threat of litigation. - Broadband User Tue, 18 Nov 2008 16:22:17 +0100 http://www.automatedhome.co.uk/Reviews/3G-USB-Broadband-Modem-Review.html#comment-96 In Edinburgh the speed is between a very unimpressive 20 and 30 KBS. This is South West Edinburgh and as recommended I have tried the laptop in different positions in the flat. It sems to be fastest in the evening. Apart from the very basics of reading e-mail and slow browsing you can not download videos etc. on the same day. I have talked to various Three technicians and they do say reception is patchy and things will get better soon. i UNDERSTAND THE PROBLEMS WITH NEW TECHNOLOGY BUT WHY WAS IT RECOMMENDED BY PC wORLD? - jim Tue, 29 Jul 2008 10:18:59 +0100