Ah technology, how I love you, yet you still constantly let me down.
Our Sky Q system was installed on the 15th April 2016. On the 21st March 2017 it stopped allowing us access to our pay channels and recordings with an error message about pairing with the viewing card.
This was (un?)coincidentally the day we had a Sky engineer round to look at one of the mini boxes that kept dropping its connection.
A few days and several phone calls later (one almost an hour long) and we were no further on. A new Sky card posted out to us failed to fix the issue and finally an engineer called and ended up having to replace the box. By this stage a week had passed.
Could Do Better
As plenty of Sky customers know, getting a new box is a big deal because you lose everything you’ve recorded.
Probably worse than that though is the fact that you lose all your Series Links (season passes) too. But with our DVRs now connected to broadband, why on earth don’t Sky backup at least these Series Links to try to alleviate some of the pain in setting everything back up again?
We were originally offered a refund of just over £9 for all this inconvenience. It took yet another patient phone call and requesting a manager to get this to just over £40 – that’s still less than a single months bill however, so hardly generous.
A year ago Sky were keen to point out that the new Q system was just the start of an entire new platform.
But apart from the release of the accompanying phone app (that should have been there at launch anyway) and some minor software updates where are the new features?
We still love Sky Q, but come on guys, start backing up our Series Links and roll out some updates like Netflix and Amazon Video apps for users.