Hi HenGus,
If the same thing is happening to several people it really needs to be escalated through Honeywell properly, so I suggest contacting Honeywell tomorrow on 0300 130 1299.
I have some basic solutions we have come up with but nothing 'official' and on issues like this the more people that escalate to Honeywell, the more likely an 'official' solution is found. As much as I would like to, we cannot keep coming up with solutions. One small issue we have dealt with directly has been the battery life issue (we have been charging the batteries of all the pre-binds we have been doing and including a slip in the box of how to overcome this issue) and I escalated this very issue through Honeywell well over a year ago.
So sadly I will no longer be giving tech advice to evohome issues on public forums. Our existing customers can of course contact us for direct solutions or use the 'customer area' on own forum. We do not work for Honeywell or benefit any extra for the time and effort we put into the tech support of the evohome system and with dwindling evohome profit margins it will soon mean we will probably start charging for technical advice (tech support line will be a premium number) or ceasing tech support for evohome by phone. I don't think the time and effort we have put in over the past few years have really been appreciated, so as you have noticed I have taken a little step back from the forums to concentrate on new projects within our business.
I really love evohome and unlike a few years ago, there is now plenty of advice out there and people who get a buzz from knowing everything about this system who will help - so most should have what they need to sort basic issues. If you need my help and have bought from us, please contact me on
[email protected] or ask for help on our shops forum.
Thanks,
Richard