Evohome Wifi - Clock Stopped

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  • Jom
    Automated Home Jr Member
    • Aug 2015
    • 23

    Evohome Wifi - Clock Stopped

    Others have posted on this issue - http://www.wordpress-1219309-4387497...g-this-morning and http://www.wordpress-1219309-4387497...ome-controller. Woke up to no heat this morning due to clock on the controller had stopped overnight. Luckily I had read the thread above and that of another user with the same issue. Tried setting time manually, but in the end had to remove batteries and reset the controller. Took about an hour before all zones updated after the restart of the Evohome controller.
    Hope that Honeywell personnel on this forum are listening and sort this issue out in the next update, surely one is due soon.
    Last edited by Jom; 21 January 2017, 04:16 PM.
  • HenGus
    Automated Home Legend
    • May 2014
    • 1001

    #2
    FYI - speed up the zone to controller updates by giving one HR92 in each zone a brief button press.

    Comment

    • HenGus
      Automated Home Legend
      • May 2014
      • 1001

      #3
      My Evohome Controller's clock stopped working at 21.24 last night. Fortunately, I noticed that something was amiss on my way up to bed. Rather than try to remove the batteries (no easy thing with this controller) I just disconnected the controller from the internet and then re-established the wifi connection. The time updated immediately and has been fine since.

      Comment

      • DBMandrake
        Automated Home Legend
        • Sep 2014
        • 2361

        #4
        Interesting clue that disconnecting and reconnecting the wifi connection allowed the clock to synchronise and then continue running - seems almost as if it made a connection to the server to update the time but didn't get a response. Still a bug though, as I've never heard of a failed time update on any other system causing the time to just freeze...

        BTW you don't have to remove the battery (which is as you say stupidly difficult) you just need to part them. I just put a thumbnail or small screwdriver in the gap between the batteries and twist slightly.

        Comment

        • HenGus
          Automated Home Legend
          • May 2014
          • 1001

          #5
          Originally posted by DBMandrake View Post
          Interesting clue that disconnecting and reconnecting the wifi connection allowed the clock to synchronise and then continue running - seems almost as if it made a connection to the server to update the time but didn't get a response. Still a bug though, as I've never heard of a failed time update on any other system causing the time to just freeze...

          BTW you don't have to remove the battery (which is as you say stupidly difficult) you just need to part them. I just put a thumbnail or small screwdriver in the gap between the batteries and twist slightly.
          Occam's razor. I have reported the bug to Evohome Support as suggested by TB on another thread. Annoyingly, Evohome doesn't store the wifi password.

          Comment

          • G4RHL
            Automated Home Legend
            • Jan 2015
            • 1580

            #6
            You are not alone. I have had the same a little while ago and yes a pain that the password is not remembered. However, since at great expense I ditched my BT Home Hub 6 and installed Netgear Orbi, all has been much more stable. So I wonder also whether the Panel is unduly sensitive to a not so stable wifi system.

            Comment

            • HenGus
              Automated Home Legend
              • May 2014
              • 1001

              #7
              Originally posted by G4RHL View Post
              You are not alone. I have had the same a little while ago and yes a pain that the password is not remembered. However, since at great expense I ditched my BT Home Hub 6 and installed Netgear Orbi, all has been much more stable. So I wonder also whether the Panel is unduly sensitive to a not so stable wifi system.
              One for the forthcoming firmware update then.

              Comment

              • HenGus
                Automated Home Legend
                • May 2014
                • 1001

                #8
                Update:

                I reported my stuck clock to Evohome Technical Support. This morning, I could see that the controller had re-set as all the zones were showing the egg timer.

                I have just received this e-mail from Support:

                We have upgraded the firmware for evohome. Please check if the issue still occurs.
                In case you are experiencing further issues with it, please refer to the supplier for a replacement unit since the controller is still in warranty for up to 12 months.

                My firmware is now showing 01.00.03.00 and wifi version 01.00.02.00
                Last edited by HenGus; 15 February 2017, 02:27 PM. Reason: typo

                Comment

                • dty
                  Automated Home Ninja
                  • Aug 2016
                  • 489

                  #9
                  Oooh! I wonder what else is in 1.00.03.00. I don't have it yet. Does anyone know how to force an update?

                  Comment

                  • DBMandrake
                    Automated Home Legend
                    • Sep 2014
                    • 2361

                    #10
                    Originally posted by dty View Post
                    Oooh! I wonder what else is in 1.00.03.00. I don't have it yet. Does anyone know how to force an update?
                    Only Honeywell can push an update, however when others have asked for it they've been told that 1.00.03 only includes additional European Language support.

                    That doesn't mean they haven't quietly fixed some bugs of course New units seem to be shipping with 1.00.03.

                    Comment

                    • IM35461
                      Automated Home Sr Member
                      • Jan 2012
                      • 69

                      #11
                      My one is on the new firmware and has done this.

                      Put it right 30 mins ago but still showing the same time

                      Time I guess to take the battery out and power off.

                      Just the thing on the coldest day of the year!

                      Comment

                      • spectral
                        Automated Home Lurker
                        • Feb 2016
                        • 9

                        #12
                        Originally posted by IM35461 View Post
                        My one is on the new firmware and has done this.

                        Put it right 30 mins ago but still showing the same time

                        Time I guess to take the battery out and power off.

                        Just the thing on the coldest day of the year!
                        I had the same problem this morning... will try to fix it when I am home this evening.

                        Comment

                        • bruce_miranda
                          Automated Home Legend
                          • Jul 2014
                          • 2307

                          #13
                          my controller was 30 mins slow this morning. I did nothing and an hour later it fixed itself. But that meant I got up to a cold house today!

                          Comment

                          • chrisgare
                            Automated Home Guru
                            • Dec 2013
                            • 182

                            #14
                            I've been on the new software update since before Christmas and the clock still stopped. I seems to be a 'system' problem as several are reporting problems. A system problem that stops clocks - that's pretty bad!

                            Comment

                            • dty
                              Automated Home Ninja
                              • Aug 2016
                              • 489

                              #15
                              Honeywell clearly run their own, terrible time servers. They don't seem to be able to keep them running accurately (a lot of people are 2 minutes off), or sometimes even at all.

                              It's beyond me why they don't simply embed a regular NTP client into the controller and let it keep its own time from the many thousands of free, highly accurate time servers on the internet.

                              Comment

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