Hello all,
this morning I received the following e-mail:
"Dear user,
We would like to notify you that the Total Connect Comfort service lost communication with the heating system installed in the location below at 09/26/2015 03:56:54 UTC.
Location: Casa
Address:
You can turn off this notification at any time by launching the Total Connect Comfort mobile app and navigating to the location's settings.
Sincerely,
Your Total Connect Comfort team"
Usually I get these alerts when my ADSL line gets disconnected, but today this wasn't the case. My RFG100 had all three leds happily lit of solid green and the RF test from the controller yelds an "excellent" result.
I tried unplugging the RFG100 from power and plugging it back in after a few minutes: I got three solid green leds but no connection from the Internet (the app won't refresh data).
Thus I logged in to https://europe.mytotalconnectcomfort.com/Locations and saw everything looked fine - yet no connection. I deleted my gateway from the webpage and tried to add it back, inserted MAC and CRC in the pop-up but got a registration error: "Oops, we are unable to confirm if your request was successfully submitted. If your device MAC is not displayed below please submit your request again."
Checking back, my RFG100 wasn't registered (yet it still has three solid green leds). Now I get a warning that says: "Syste not bound correctly" in the locations list, and my location reports: "There is no device registered to this location.". Trying to add my gateway again would give the same error ove and over again.
Any ideas on how to fix it? Is this fault on Honeywell's side?
Now I'm not able to control my heating system from the Internet (that's one of the reasons I switched to EvoHome for...).
Thanks everybody!
M
this morning I received the following e-mail:
"Dear user,
We would like to notify you that the Total Connect Comfort service lost communication with the heating system installed in the location below at 09/26/2015 03:56:54 UTC.
Location: Casa
Address:
You can turn off this notification at any time by launching the Total Connect Comfort mobile app and navigating to the location's settings.
Sincerely,
Your Total Connect Comfort team"
Usually I get these alerts when my ADSL line gets disconnected, but today this wasn't the case. My RFG100 had all three leds happily lit of solid green and the RF test from the controller yelds an "excellent" result.
I tried unplugging the RFG100 from power and plugging it back in after a few minutes: I got three solid green leds but no connection from the Internet (the app won't refresh data).
Thus I logged in to https://europe.mytotalconnectcomfort.com/Locations and saw everything looked fine - yet no connection. I deleted my gateway from the webpage and tried to add it back, inserted MAC and CRC in the pop-up but got a registration error: "Oops, we are unable to confirm if your request was successfully submitted. If your device MAC is not displayed below please submit your request again."
Checking back, my RFG100 wasn't registered (yet it still has three solid green leds). Now I get a warning that says: "Syste not bound correctly" in the locations list, and my location reports: "There is no device registered to this location.". Trying to add my gateway again would give the same error ove and over again.
Any ideas on how to fix it? Is this fault on Honeywell's side?
Now I'm not able to control my heating system from the Internet (that's one of the reasons I switched to EvoHome for...).
Thanks everybody!
M
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