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Can anyone help please?

FB

My Evohome kit was installed some years ago by a local plumber & it was his first installation. Generally things have worked well, however I have one problem.

My home was originally three...

Honeywell App Server is yet again down for maintenance.

Why can't they have duplicate servers? A single point of failure is totally unacceptable.

I am away from home trying to make changes for...

As I posted on 7th August 2019 @ 12:40 PM I have again this morning at 07:21 received an email saying that the service has been restored, without having an earlier one saying that it was down.
...

I got this email this morning:-



It's good to be advised that service has been restored - BUT there was no notification that it had failed!

FB

I'm away from home, but returning this afternoon.

I logged on the the on-line Windows program to turn the hot water on to get the "Updating your zone settings" message for 8 minutes.

I then...

It looks as if the servers are up at last @ 15:35 accessed from my PC and from Android app.

So down just shy of six hours, with no notice to users - totally unacceptable.

FB

I'm still getting "maintenance in progress" on my 'phone, but the website from my PC now says both:-

"Oops, an unexpected error has occurred. Please try again later" and

"Service Fully...

I'm still getting "maintenance in progress" on my 'phone, but the website from my PC says in green "Service Fully Operational", but still does not log in.

Honeywell really do need to get their act...

Maintenance in progress for me in the UK this morning.

FB

DBMandrake

Many thanks. Hopefully patience will be rewarded.

I anticipate the next major firmware update with optimism.

FB

Back in 2016 I contemplated changing the configuration of my system in a similar manner; having read this thread I decided not to make any changes until the issues referred to above had been...

The Register article referred to by DerekWilliamsUK now has an update:-



Surely if one's cloud infrastructure can't keep up this indicates more users than anticipated, thus more revenue &...

Yet again the Honeywell service was "down for maintenance" round about 06:00 GMT today. No prewarning, or notification that it was back up again.

Yesterday changes I made over the internet did...

I live in a four bedroomed, mostly ancient, detached property in an exposed position.

There is some, probably 20% double glazing, the remaining windows being 100+ year old sash windows or leaded...

I have kept a note of when batteries have been changed on each of the EvoHome devices since they were installed in September 2015.

It is quite clear to see that the HR92s which operate frequently...

Many thanks Paul

They may well be account specific, as you suggest, I'm glad you too wern't affected.

This however does not mean that Honeywell can ignore the issues.

I didn't receive any...

I'm pleased to say that it appears that the server is again available.

Could Honeywell not have a status website on which it could:-

Pre announce scheduled downtime - although they should also...

Update...

The message that I am now getting at 05:48 GMT is now slightly different:-



Refreshing the page doesn't change anything.

It's time Honeywell got their act together & provided a...

I have been unable to sign on to Evohome this morning.

When trying to do so I get the, rather childish, message:-



This also happened yesterday.

Is Evohome down, again?

Precisely - to do it once is excusable, but twice in a few weeks is really beyond the pail.

FB

Many thanks Paul

You may well be correct, the underlying URL is:-

http://survey.clicktools.com/app/survey/response.jsp

It may well be a c0ck-up as I have never raised a technical support...

I have this morning received an email, to my correct & unique email address for Honeywell reaging:-



The red highlighting is mine.

This is clearly a spam, asking me to click on a link...
...

Thanks Paul

Service restored overnight for me & hopefully everyone.

FB

It really is frustrating that a company as large as Honeywell can let an issue such as this go on for so long with neither a fix, nor an acknowledgement of the issue or an apology.

FB