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  1. Replies
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    I didn't receive any email and it was down just...

    I didn't receive any email and it was down just prior to 6:00am this morning.

    Let's hope that all this downtime bears some fruit in the future!
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    Just come back on for me a few seconds ago.

    Just come back on for me a few seconds ago.
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    Just for clarity's sake, I should point out that...

    Just for clarity's sake, I should point out that I don't use the hot water function, but there did seem to be some similarity with robsonalan's situation.
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    Well, that's a coincidence. I've just experienced...

    Well, that's a coincidence. I've just experienced something similar.
    I've also had the Evohome installed for several years - in my case the old non-wifi model - and I've also changed batteries in...
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    This morning, the app is showing correct...

    This morning, the app is showing correct temperatures of rooms but not the correct schedule temperature. Overriding the schedule from the app does work and as a schedule change occurs, the app then...
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    Fine here. I needed to re-enter login credentials...

    Fine here. I needed to re-enter login credentials on iPhone over the weekend (and not android interestingly), but these occurences have diminished in frequency of late and everything else seems OK.
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    It was working at 6:00am - not now.

    It was working at 6:00am - not now.
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    Honeywell security tag reader problem

    Just a brief note on a problem I had with the tag reader (SPR-S8EZ).
    The bottom right Technical status light illuminated when trying to set the alarm via the tag reader and the system didn't arm....
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    Tomorrow, according to the email they sent out...

    Tomorrow, according to the email they sent out ………….
  10. Replies
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    The app appears to be running much faster for me...

    The app appears to be running much faster for me this morning. Both heating and security side.

    Perhaps their upgrade is bearing fruit.
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    Yep, I agree. Don't forget 99% up-time is still...

    Yep, I agree. Don't forget 99% up-time is still down over three days a year

    Also, I have more confidence that Honeywell, or at least the brand, will be around a bit longer than some of the other...
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    In think we're all in the same boat Chris. I have...

    In think we're all in the same boat Chris. I have the same configuration as you and was operating without any problems (apart from the repeated log-in requests) until recently.

    Worryingly I wasn't...
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    Yep, really annoying. I use IFTTT with geofencing...

    Yep, really annoying. I use IFTTT with geofencing and I'm finding that it will set the system to economy on leaving an area but not revert back to schedule even when the app says that it has done. I...
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    I have both products as well and also use the...

    I have both products as well and also use the European site for tinkering with the security system.

    Interesting link you provided Paul. Looks like an object lesson in how to alienate your customer...
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    Has anyone any idea of what they're up to? I...

    Has anyone any idea of what they're up to? I don't do Twitter so haven't seen their postings but I can't envisage what they would be doing that would take so long to accomplish.
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    Down again I see for both app and web access, but...

    Down again I see for both app and web access, but happily working through Alexa.
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    Received it yesterday pm so it looks as though...

    Received it yesterday pm so it looks as though they're sending it out in batches.
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    I use a battery powered TRV called a Honeywell...

    I use a battery powered TRV called a Honeywell Homexpert. It has a digital sensor/readout and you can set a limited number of schedules on it.
    It sits on the radiator on a downstairs cloakroom which...
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    Last time I looked it all seemed to be hosted by...

    Last time I looked it all seemed to be hosted by Microsoft in the Netherlands. I'd have thought they'd have enough fail-over and load balancing to cope with most things.
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    Interestingly, during the app outage, my system...

    Interestingly, during the app outage, my system was happy to respond via Alexa so parts of the Honeywell system were working OK.

    Although these outages aren't common, I do get the feeling, and...
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    I've a minor problem with the security part of...

    I've a minor problem with the security part of the app. I don't know if it's following an Android update to 8.1.0 on a Lenovo tablet or an app update, but the result is that, going into the security...
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    I tried that without the "remember me" box ticked...

    I tried that without the "remember me" box ticked and it chucked me out after exactly one hour. This was using IE11.

    I can't now re-connect as it thinks I'm still logged in and I can't log out....
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    I don't have the "remember me" box ticked so not...

    I don't have the "remember me" box ticked so not sure what cookies it will load up. I do recall having to clear them out at some point in the distant past however and I can only think that was down...
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    Just logged in to the web site and the eu...

    Just logged in to the web site and the eu security site (I have the security system installed) with no problems whatsoever. I don't select the "remember me" option however as I seem to recall having...
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    But it's helpful to know Chris that some of us...

    But it's helpful to know Chris that some of us experience very few problems (apart from the repeated log in requests), whereas others appear to be hit by a litany of failures. Surely that can't be...
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