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  1. Replies
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    I'm away from home, but returning this afternoon....

    I'm away from home, but returning this afternoon.

    I logged on the the on-line Windows program to turn the hot water on to get the "Updating your zone settings" message for 8 minutes.

    I then...
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    It looks as if the servers are up at last @ 15:35...

    It looks as if the servers are up at last @ 15:35 accessed from my PC and from Android app.

    So down just shy of six hours, with no notice to users - totally unacceptable.

    FB
  3. Replies
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    Honeywell seem to have lost the plot ! Servers still down aftyer 4 hours !

    I'm still getting "maintenance in progress" on my 'phone, but the website from my PC now says both:-

    "Oops, an unexpected error has occurred. Please try again later" and

    "Service Fully...
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    I'm still getting "maintenance in progress" on my...

    I'm still getting "maintenance in progress" on my 'phone, but the website from my PC says in green "Service Fully Operational", but still does not log in.

    Honeywell really do need to get their act...
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    Maintenance in progress for me in the UK this...

    Maintenance in progress for me in the UK this morning.

    FB
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    DBMandrake Many thanks. Hopefully patience...

    DBMandrake

    Many thanks. Hopefully patience will be rewarded.

    I anticipate the next major firmware update with optimism.

    FB
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    Back in 2016 I contemplated changing the...

    Back in 2016 I contemplated changing the configuration of my system in a similar manner; having read this thread I decided not to make any changes until the issues referred to above had been...
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    Resideo admits that its cloud infrastructure fails to keep up !

    The Register article referred to by DerekWilliamsUK now has an update:-



    Surely if one's cloud infrastructure can't keep up this indicates more users than anticipated, thus more revenue &...
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    Yet again the Honeywell service was "down for...

    Yet again the Honeywell service was "down for maintenance" round about 06:00 GMT today. No prewarning, or notification that it was back up again.

    Yesterday changes I made over the internet did...
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    Target temperature for little used rooms.

    I live in a four bedroomed, mostly ancient, detached property in an exposed position.

    There is some, probably 20% double glazing, the remaining windows being 100+ year old sash windows or leaded...
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    HR92UK - Battery replacement & voltages

    I have kept a note of when batteries have been changed on each of the EvoHome devices since they were installed in September 2015.

    It is quite clear to see that the HR92s which operate frequently...
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    Many thanks Paul They may well be account...

    Many thanks Paul

    They may well be account specific, as you suggest, I'm glad you too wern't affected.

    This however does not mean that Honeywell can ignore the issues.

    I didn't receive any...
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    I'm pleased to say that it appears that the...

    I'm pleased to say that it appears that the server is again available.

    Could Honeywell not have a status website on which it could:-

    Pre announce scheduled downtime - although they should also...
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    Update... The message that I am now getting at...

    Update...

    The message that I am now getting at 05:48 GMT is now slightly different:-



    Refreshing the page doesn't change anything.

    It's time Honeywell got their act together & provided a...
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    Evohome down - 3rd Octber 2018 @ 05:30 GMT ?

    I have been unable to sign on to Evohome this morning.

    When trying to do so I get the, rather childish, message:-



    This also happened yesterday.

    Is Evohome down, again?
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    Precisely - to do it once is excusable, but twice...

    Precisely - to do it once is excusable, but twice in a few weeks is really beyond the pail.

    FB
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    Many thanks Paul You may well be correct, the...

    Many thanks Paul

    You may well be correct, the underlying URL is:-

    http://survey.clicktools.com/app/survey/response.jsp

    It may well be a c0ck-up as I have never raised a technical support...
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    spam - Allegedly from Honeywell

    I have this morning received an email, to my correct & unique email address for Honeywell reaging:-



    The red highlighting is mine.

    This is clearly a spam, asking me to click on a link...
    ...
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    Thanks Paul Service restored overnight for me...

    Thanks Paul

    Service restored overnight for me & hopefully everyone.

    FB
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    It really is frustrating that a company as large...

    It really is frustrating that a company as large as Honeywell can let an issue such as this go on for so long with neither a fix, nor an acknowledgement of the issue or an apology.

    FB
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    Total Connect = Apparent Total Failure

    I have totally been unable to log in.

    TC failed to recognise my password,

    I asked for a reset, and followed the reset.

    Even when this has been done TC still does not recognise me.

    This...
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    A friend bought a house with Nest earlier this...

    A friend bought a house with Nest earlier this year

    Having experienced Evohome whilst staying with me for some 20 months she is taking Nest out & installing Evohome, before winter.

    FB
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    No Paolo - Not I..

    No Paolo - Not I..
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    HenGus Good luck with your move, and thank-you...

    HenGus

    Good luck with your move, and thank-you for your contributions to this forum, which have been of great help to me.

    Glad to read that you will continue to monitor the forum..

    NJSS
    ...
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    Hopefully a response from Honeywell this morning...

    Hopefully a response from Honeywell this morning - please.


    FB
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