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  1. Replies
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    Me too, ordered back in early March ! FB

    Me too, ordered back in early March !

    FB
  2. What would I like to see? Above anything...

    What would I like to see?

    Above anything better reliability in the Total Connect Application & Servers.

    The servers seem to be down fairly frequently. This is unacceptable, and as I have said...
  3. Back up again now. It appears to have been...

    Back up again now.

    It appears to have been down between c. 05:15 GMT/06:15 BST this morning until about 07:30 GMT/08:30 BST - a little over two hours but really not good enough.

    NJSS
  4. Total Connect Application & Servers down - AGAIN

    I think it was a couple of weeks ago that I started a new thread with a similar title.

    I am on my way home and want to turn the heating on, but can't. The message on the app. says "Technical...
  5. Replies
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    Down for 18 hours now & still no explanation or...

    Down for 18 hours now & still no explanation or work-round offered !

    As you say people on Twitter & FaceBook are not happy.

    NJSS
  6. Replies
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    Total Connect Application & Servers down

    The Total Connect Comfort Application has been unavailable for over 15 hours now, with no explanation or work-round.

    Resideo should build some elegant redundancy into their systems, as a matter of...
  7. Thread: App failure

    by FullBore
    Replies
    11
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    879

    Back up again. My understanding is that the...

    Back up again. My understanding is that the Android app was updated on 16 December 2021 so I'm suspicious that the fault lies there. If software it should have been thoroughly tested before...
  8. Thread: App failure

    by FullBore
    Replies
    11
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    879

    It's been down since approximately 11:00 GMT for...

    It's been down since approximately 11:00 GMT for me - 5 hours - TOTALLY UNACCEPTABLE !

    NJSS
  9. I too have found the app. to be excruciatingly...

    I too have found the app. to be excruciatingly slow in recent days, minutes to initiate...

    I have also been receiving "Alert: Failed Zone Change" emails.

    I assume that relates to the continuing...
  10. Replies
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    120,266

    24 failures in 1 month !!

    It really is getting to be a joke - 24 failures notified to me by email in the last month - see the attached screen print

    1785

    Can someone from Honeywell / Resideo reading this give some...
  11. Replies
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    120,266

    I rebooted my Android 'phone which didn't solve...

    I rebooted my Android 'phone which didn't solve the problem.

    I then signed on from a Windows 10 PC which showed the correct target temperatures; signing on to the app. immediately afterwards...
  12. Replies
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    I only received an untrue email saying the server...

    I only received an untrue email saying the server was up - it wasn't

    It's now come back up and all my rooms are set to the wrong target temperature as viewed from the app.- 14 degrees!

    Happily...
  13. Replies
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    I received an email at 08:10 GMT - 24 minutes ago...

    I received an email at 08:10 GMT - 24 minutes ago saying:-



    Sadly I still cannot contact the server.

    I have asked this before. Why don't they have more than one server, so that one can be...
  14. Could you please advise me of the differences...

    Could you please advise me of the differences between the Y87RF and the DTS92 which seems to perform a similar job?

    I have a DTS92 controlling 2 radiators in one room, and also in another room...
  15. SORRY - This is a duplicate thread please post in...

    SORRY - This is a duplicate thread please post in that thread, rather than this.....

    Apologies.
    FB
  16. Batteries for HR92s now Duracell Industrial batteries have been discontinued

    I have been using Duracell Industrial batteries for some years, and have found them to work well with HR92s.

    I find some applications are voltage sensitive, like the HR92s so when those cells are...
  17. Batteries for HR92s now Duracell Industrial batteries have been discontinued

    I have been using Duracell Industrial batteries for some years, and have found them to work well with HR92s.

    I find some applications are voltage sensitive, like the HR92s so when those cells are...
  18. Replies
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    120,266

    "maintenance in progress message in app. through...

    "maintenance in progress message in app. through the night".

    Now, since c. 07:00 "Server error - The server is not responding".

    It's been unavailable now for many hours - surely they should...
  19. Replies
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    There is still some sort of problem... Earlier...

    There is still some sort of problem...

    Earlier this morning I upped the temperature of two zones as I have family staying for a couple of nights in rooms normally kept cool. One "took"...
  20. Replies
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    A day later & I am still getting the occasional...

    A day later & I am still getting the occasional "Honeywell Home's Total Connect Comfort - Alert: Failed Zone Change".

    "We would like to notify you that your attempt to remotely implement a change...
  21. Replies
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    Failed Zone Change

    In the last couple of hours I have had two notifications that attempts to remotely implement a change to different zones failed.

    This is after the server seems to be off-line for over three hours...
  22. gordonb3 - Many thanks, that would certainly fit...

    gordonb3 - Many thanks, that would certainly fit the bill.

    However at 78 years of age, living by myself, and with no IT support, sadly struggling with 3rd party add-ons is beyond me.

    Thanks...
  23. I frequently change the target temperature in one...

    I frequently change the target temperature in one or more zones, it would be great to do this "in advance".

    By this I mean setting the time when the new target temperature will start, as well as...
  24. Replies
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    Is Evhome only marketed in the Northern...

    Is Evhome only marketed in the Northern Hemisphere ?
  25. Replies
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    120,266

    Welcome mikeymikey. Both are working for me...

    Welcome mikeymikey.

    Both are working for me this morning at 07:31 GMT.

    FB
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