Stuck closing Cortex

[ludditeal]

Hoping somone has had this before and it is something simple/obvious.

I am trying to reload cortex (to update the key/registration) but when I select File/Exit I am getting up a box with

"The active property must be TRUE before the AudioReset method can be called"

Then just an OK button which returns me to Cortex.

Any ideas?
Thanks
Allan

[Paul_B]

Are you accessing the computer directly or using RDP?

[ludditeal]

Directly...

As it is only a test database on the machine have tried deleting everything but still no joy :-(

[Gumby]

I see to recall seeing this once or twice. I brute forced it with Task Manager. One reason to keep regular backups of the database, although I have so far been lucky and not suffered a corruption when killing Cortex.

[ludditeal]

Problem is I am trying to update the key and brute forcing it seems to lose the key update, so i think I need a clean shutdown... and it happens again when I restart it/try to close down..

[ludditeal]

Problem circumvented :-)
Cancelled cortex with task manager, deleted the database in the program folder and restarted which meant it started from scratch and can now open/close. Have put the key in and am now registered..

Now to start creating the real database!

Cheers
Allan

[Karam]

If you haven't done so (and even if you don't use), I suggest you install the SpchAPI.exe and SAPI 4 engines from here: http://www.idratek.com/DLSoftware.htm

[Gumby]

Hi Karam -

the implication is that the lack of the SAPI functions are the (or one) cause of the message - can you confirm and I'll add it to the FAQ when my round tuit is delivered.

[ludditeal]

Just to confirm that I hadn't installed the SAPI engine, one of those things on the tuit list.

Thanks
Allan

[Karam]

I'm not sure of the exact mechanism (eg. it may be ok if just SAPI5 and associated engines existed) but I know that we have seen similar symptoms under such circumstances before. So merits entry into FAQ.