Have you cleared the event log and trouble messages.
You do this by arming then disarming the system. This clears any previously stored trouble messages. such as LOW Battery.
To clear the event log.
To get to the event log, first press the * button then enter you PIN code.
Screen should say something like List Events now push next and you get to the clear event log press OK and then OFF and this will delete the event log.
You may need to check that it has actually deleted as sometimes you think you have set something and you haven't.
Hope this helps.
You can download the install guide from www.visonic.com