Visonic Powermaster-30 with GSM-350 PG2 problem

[Novecento]

After spending two evenings configuring, enrolling and mounting all the 10 door contacts, 2 PIR sensors, KP-160 keypad, keyfobs and external alarm everything worked as designed except the the system can't detect the GSM-350 PG2 module (with and without SIM card insalled)

I did a Diagnostic test (Installer Menu -> 07: Diagnostics -> GSM/GPRS) and the result returned the message "GSM not found".

I reported the problem to the dealer and I got a RMA replacement GSM-350 Module.

Now, after installing replacement GSM module, the Powermaster-30 still can't detect the GSM module. The Diagnostics still shows "GSM not found"

Yes, I took all precautions of disabling the mains and the battery pack power to the Control Panel before installing the GSM-350 module.

Is there something else I should be doing or is the Control Panel itself faulty?? Perhaps a jumper in the panel or I need a RS-232 module as well? I am at my wits end trying to figure out what can go wrong with such simple installation. I am trying to avoid Factory Reset and lose all the devices configuration.

I am also in contact with the dealer and waiting for a reply.

Thanks in advance for your help.

[toscal]

I know that the gsm sim card needs to have the pin code removed. Otherwise it won't detect a signal properly. Just insert the SIM card into your phone and change the security settings to no pin code.
I have often been caught out with the Powermax panels, and I think a setting has been accepted and when I recheck it hasn't. So it might be worth rechecking all the settings.
A factory reset might be the best thing to do and install the GSM module first.

[Novecento]

I know that the gsm sim card needs to have the pin code removed. Otherwise it won't detect a signal properly. Just insert the SIM card into your phone and change the security settings to no pin code.
I have often been caught out with the Powermax panels, and I think a setting has been accepted and when I recheck it hasn't. So it might be worth rechecking all the settings.
A factory reset might be the best thing to do and install the GSM module first.

No, my Powermaster-30 PG2 can't even detect the module. I suspect the main panel itself is faulty. It can't be that the replaced module is also not detected, unless I have received the GSM-350 for Powermax Pro and not the PG2 version.

GSM 350_V2 +Python
Model: GSM-350 ATS4
IC: 1467C-GE864

is printed on the label on my GSM module.

In desperation, I've decided do to a Factory Default reset yesterday and re-enroll the sensors and reprogrammed the panel but still the diagnostics show "GSM not found"

[toscal]

As you suspect it sounds like the panel maybe at fault. Has the dealer come back with any other suggestions.
Also I now see that my advice on the pin code doesn't actually matter for this module, as you can now change the pin code settings via the Powermax panel.