I installed Evohome early in December 2014. Initially I could not access the system from my iPhone when in roaming mode. Just impossible, always rejected. Honeywell support suggested I had the wrong app installed as one needs the European one. They based this on the screen message I was getting telling me to visit www.mytotalconnectcomfort.com and suggesting this indicated it was not the Eurpoean app. There was no doubt I had the right app! I had double checked that long before.
After several attempts at deleting the app, hard resetting the phone and reinstalling I found I could connect but not all the time. When I can't I get the same message as above telling me to try again or contact the web site mentioned. I have had other issues which are now resolved during which trying to connect whilst roaming was impossible. The other issues are resolved. Wireless connection using the app is fine, all works as it should.
Using the app whilst away from home is very hit and miss. I'd say I cannot connect about 80% to 90% of the time. When I do it is vey slow. I have tried using my wife's iPhone 5S which is in O2, my iPhone 6 which is on EE, and a spare iPhone 5 which uses a PAYG Vodafone SIM card. All use IOS 8. Even when there is a strong signal and good 4G connection connecting to the server is hit and miss. Often it fails, I have to exit the app then try again. Sometimes several times. Mostly I give up. I don't think it can be a service supplier issue when three different networks have been tried. I have just tried now, signal strength is two dots out of a maximum of five which should not be an issue and a 4G connection. I cannot connect to my account.
I would be interested to hear what other users' experiences are using the app whilst away from home.
After several attempts at deleting the app, hard resetting the phone and reinstalling I found I could connect but not all the time. When I can't I get the same message as above telling me to try again or contact the web site mentioned. I have had other issues which are now resolved during which trying to connect whilst roaming was impossible. The other issues are resolved. Wireless connection using the app is fine, all works as it should.
Using the app whilst away from home is very hit and miss. I'd say I cannot connect about 80% to 90% of the time. When I do it is vey slow. I have tried using my wife's iPhone 5S which is in O2, my iPhone 6 which is on EE, and a spare iPhone 5 which uses a PAYG Vodafone SIM card. All use IOS 8. Even when there is a strong signal and good 4G connection connecting to the server is hit and miss. Often it fails, I have to exit the app then try again. Sometimes several times. Mostly I give up. I don't think it can be a service supplier issue when three different networks have been tried. I have just tried now, signal strength is two dots out of a maximum of five which should not be an issue and a 4G connection. I cannot connect to my account.
I would be interested to hear what other users' experiences are using the app whilst away from home.
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