just thought I'd post the results of a long call with honeywell and their take on self installation of the honeywell product...
There upshot was that if you were not part of the accredited installer network then you would only get 'limited' hardware support from honeywell.
There was a little bit of backtracking on this statement but it was explicitly mentioned that things such as 'binding' of sensors etc would not be supported. In addition problems that could have possibly been instigated by the install would not necessarily be supported either........
In my case my online account and schedule have become corrupted. The insinuation was that it's possible (how !!??) that this could have happened because of something in the install process (despite working fine for months) and therefore might not be fully supported. It seems to me that in essence any issue you have with evohome could have been because of a faulty install and so might not be supported.
I'm going to try and get clarification regarding this but ultimately if it goes wrong you might be on your own.
There upshot was that if you were not part of the accredited installer network then you would only get 'limited' hardware support from honeywell.
There was a little bit of backtracking on this statement but it was explicitly mentioned that things such as 'binding' of sensors etc would not be supported. In addition problems that could have possibly been instigated by the install would not necessarily be supported either........
In my case my online account and schedule have become corrupted. The insinuation was that it's possible (how !!??) that this could have happened because of something in the install process (despite working fine for months) and therefore might not be fully supported. It seems to me that in essence any issue you have with evohome could have been because of a faulty install and so might not be supported.
I'm going to try and get clarification regarding this but ultimately if it goes wrong you might be on your own.
Comment