Information to post when asking for help/diagnosis

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  • top brake
    Automated Home Legend
    • Feb 2015
    • 837

    Information to post when asking for help/diagnosis

    Sometimes you will see me asking lots of repetitive questions about location of devices, what process was used, pictures showing location etc etc

    So here goes at capturing the sort of information that I find really helpful when I am trying to paint a picture in my mind of what might be wrong in your installation

    What is the application
    What evohome devices are used
    What system layout (S Plan, Y Plan, Fig 4 or simple combi, or uncontrolled heat demand)
    Where are the devices (pictures tell a thousand words)
    What is the issue and observed operation
    Did you self install or get an installer, anything go wrong during install

    Thanks
    I work for Resideo, posts are personal and my own views.
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