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Thread: Evohome App

  1. #1
    Automated Home Legend paulockenden's Avatar
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    Default Evohome App

    Anyone else finding that the latest version of the Evohome (Sorry, Honeywell Comfort) app, on both Android and iOS, asks you to log in each time you use it, rather than saving your credentials?

    Bit annoying....

  2. #2
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    Yep I had this problem too. I found that deleting the app and reinstalling it fixed it (on iOS at least).

  3. #3
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    Quote Originally Posted by raston View Post
    Yep I had this problem too. I found that deleting the app and reinstalling it fixed it (on iOS at least).
    Thanks. Delete and re-install fixed it for me too (iOS).

  4. #4
    Automated Home Ninja Mavis's Avatar
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    Quote Originally Posted by raston View Post
    Yep I had this problem too. I found that deleting the app and reinstalling it fixed it (on iOS at least).
    Yes that worked for me.

    Couple of observations - I can't get the weather to work - 'Weather Unavailable'
    and it is now Total Connect Comfort International rather than Europe

  5. #5
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    Weather is working for me. Does it have your location?

  6. #6
    Automated Home Legend paulockenden's Avatar
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    Thanks for the uninstall tip.

    The weather seems to work on iOS, but not Android. Or is it the other way... can't remember. I never use it (have other apps for weather).

    P.

  7. #7
    Automated Home Ninja Mavis's Avatar
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    Quote Originally Posted by ste55 View Post
    Weather is working for me. Does it have your location?
    Yes. It worked before the update. Just checked again and it says that it cannot find my town. I wonder whether they have switched to another provider? I hope not as it may mean that I have to put another town further away in.

  8. #8
    Automated Home Legend top brake's Avatar
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    Yes was updated yesterday, now international App covering all Honeywell markets

    I had to enter my user name and password first time. Weather reporting fine.
    I work for Resideo, posts are personal and my own views.

  9. #9
    Automated Home Legend top brake's Avatar
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    Quote Originally Posted by top brake View Post
    Yes was updated yesterday, now international App covering all Honeywell markets

    I had to enter my user name and password first time. Weather reporting fine.
    I found you needed to install password if you close the app, delete and reinstall appears to resolve. Will escalate on Monday.
    I work for Resideo, posts are personal and my own views.

  10. #10

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    Quote Originally Posted by top brake View Post
    I found you needed to install password if you close the app, delete and reinstall appears to resolve. Will escalate on Monday.
    App update / password save issues.

    After a recent app update some users are reporting that they need to re-enter their username and password each time they use the app. An urgent revision is being constructed. Android users will receive this very quickly. iOS users will be a few days later due to Apple Store submission process.

    We apologise for any inconvenience caused.
    getconnected.honeywell.com | I work for Honeywell. Any posts I make are purely to help if I can. Any personal views expressed are my own

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