So im pretty new to Hue and have had 4 bulbs for about a week and decided to add a tap switch. So yesterday picked it up and tried to connect it by pressing button 2 as instructed. Absolutely nothing, nada, it didnt register. I checked a few videos to make sure i was doing it right, i was and the videos show them connecting in a few seconds.

So i call John Lewis and they send me a replacement which ive just picked up. Exactly the same thing happens, no device is even seen to connect. My bridge has the latest firmware and ive tried Android and iOS devices to connect it. Both the same reusly. Its just not seen.

Any ideas?!