Lost System Communication?

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts
  • Rameses
    Industry Expert
    • Nov 2014
    • 446

    #31
    Originally posted by HenGus View Post
    I have had 5 reported loss of communication with the Total Connect server this afternoon. Time outs last from 2 to 32 minutes. The frequency of these disconnects has increased significantly since the last server maintenance period. Is anybody else having issues?
    Hi Hengus - can you DM me please?
    Last edited by Rameses; 8 February 2016, 10:15 PM.
    getconnected.honeywell.com | I work for Honeywell. Any posts I make are purely to help if I can. Any personal views expressed are my own

    Comment

    • HenGus
      Automated Home Legend
      • May 2014
      • 1001

      #32
      Sorry - I am having a senior moment. DM or PM?

      I have sent you the outage times. 9 outages in the last 24 hours. No problems with the Evohome system just the App.
      Last edited by HenGus; 8 February 2016, 10:29 PM.

      Comment

      • emmeesse68
        Automated Home Guru
        • Dec 2014
        • 103

        #33
        Had an outage in the afternoon:

        "We would like to notify you that the Total Connect Comfort service lost communication with the evohome Controller installed in the following location at 02/08/2016 17:06:03UTC."

        I got notified the restore immediately after. No power outage. I thought of a temporary disconnection of my ADSL line but there's no evidence in my modem-router's log. And the restore e-mail looks too close in time (less than a minute) to the outage notification e-mail. No trace of that on the controller itself.

        Checking for that, I found a funny message dated 30-01 20.50 (that should be 19.50 UTC) about a low actuator battery in one of my zones (my bedroom that has two HR92s and a DT92, none of which are reporting low battery). It's funny because I got the recovery message less than two hours later(30-01 21.48) even funnier because I didn't see it last week, I might be wrong but I'm pretty sure I checked it during the weekend...

        Comment

        • VvrooomM
          Automated Home Sr Member
          • Dec 2015
          • 70

          #34
          I had an outage email and now my iPhone Honeywell app has lost all its info.

          Comment

          Working...
          X