Hi All,
I'm looking for some advice please.
I installed my Evohome in November and has been working perfectly ever since. However this weekend I have been unable to connect remotely through the app. I've tried restarting my phone, restarting my router, even reinstalling the app but no success. I then disconnected the evohome controller from my wifi network, with the intention of adding it to my network again, but now I cannot connect the evohome controller to my network.
Also can anyone tell me how to find out what firmware version the controller is running on?
Any suggestions?
Thanks
Scott
PS. I'm aware of the issue of the controller not connecting to wifi when on batteries/out of range. I have tried connecting with the controller on its stand situated right next to the router - so that rules out that problem.
UPDATE
A bit of further background - last night I added 4 new radiator controllers (THR92H1002) but after adding them to the controller the evohome app was not showing any of the new devices, and was not showing my 3 old devices correctly (but they had been ok previously). So I suspect the adding of the new radiator valves is when things went pear shaped, but I don't understand why this would happen.
I've now checked my router settings, despite having disconnected the controller from the router, it was still appearing in the DHCP table, so I deleted the device, restarted the router and tried to connect again. The controller is still telling me it cannot connect to wifi but the controller has reappeared in the DHCP table in the router and shows as connected.
But when I click on the schedule button in the evohome app I still get an error message saying schedule is unavailable, and the app tells me communication with the system has been lost.
I haven't gone as far as doing a full evohome system reset, as setting the system up again will be a lot of work, so any help I can get is appreciated.
I'm looking for some advice please.
I installed my Evohome in November and has been working perfectly ever since. However this weekend I have been unable to connect remotely through the app. I've tried restarting my phone, restarting my router, even reinstalling the app but no success. I then disconnected the evohome controller from my wifi network, with the intention of adding it to my network again, but now I cannot connect the evohome controller to my network.
Also can anyone tell me how to find out what firmware version the controller is running on?
Any suggestions?
Thanks
Scott
PS. I'm aware of the issue of the controller not connecting to wifi when on batteries/out of range. I have tried connecting with the controller on its stand situated right next to the router - so that rules out that problem.
UPDATE
A bit of further background - last night I added 4 new radiator controllers (THR92H1002) but after adding them to the controller the evohome app was not showing any of the new devices, and was not showing my 3 old devices correctly (but they had been ok previously). So I suspect the adding of the new radiator valves is when things went pear shaped, but I don't understand why this would happen.
I've now checked my router settings, despite having disconnected the controller from the router, it was still appearing in the DHCP table, so I deleted the device, restarted the router and tried to connect again. The controller is still telling me it cannot connect to wifi but the controller has reappeared in the DHCP table in the router and shows as connected.
But when I click on the schedule button in the evohome app I still get an error message saying schedule is unavailable, and the app tells me communication with the system has been lost.
I haven't gone as far as doing a full evohome system reset, as setting the system up again will be a lot of work, so any help I can get is appreciated.
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