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Thread: Evohome controller repair

  1. #1
    Automated Home Jr Member
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    Default Evohome controller repair

    Hi
    Anybody know where i could get an Evohome colour controller( not connected one) repaired, my 1 year old grandson pulled it off the shelf and cracked the glass which he thought was really funny....I didnt

    Cant claim from home insurance because of my excess

    It still powers on but cant use anything

    Many thanks

    Mick

  2. #2
    Automated Home Legend top brake's Avatar
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    Quote Originally Posted by Mickjohn View Post
    Hi
    Anybody know where i could get an Evohome colour controller( not connected one) repaired, my 1 year old grandson pulled it off the shelf and cracked the glass which he thought was really funny....I didnt

    Cant claim from home insurance because of my excess

    It still powers on but cant use anything

    Many thanks

    Mick
    sorry there is no return to base repair service available
    I work for Resideo, posts are personal and my own views.

  3. #3
    Automated Home Jr Member
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    Is this not a great opportunity to offer one!

    Maybe an offer to take the wifi upgrade, obviously for a slightly different reason.

    Companies that offer help in situations like this get so much respect from the consumers.

    I get fed up with the can not help buy another attitude that seems to exist! The fact I could simply not get the M30x1.5 baseplate made me think Honeywell were like most other companies.

    However finding I could get it free from support surprised me as Richard at Evohomeshop was unable to supply even though I would happily have paid!

    Anyway just a couple of thoughts but I'd like to see some way of helping this person here
    Last edited by gl3n; 8th February 2016 at 05:53 PM. Reason: Spelling

  4. #4
    Automated Home Legend top brake's Avatar
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    Quote Originally Posted by gl3n View Post
    Is this not a great opportunity to offer one!

    Maybe an offer to take the wifi upgrade, obviously for a slightly different reason.

    Companies that offer help in situations like this get so much respect from the consumers.

    I get fed up with the can not help buy another attitude that seems to exist! The fact I could simply not get the M30x1.5 baseplate made me think Honeywell were like most other companies.

    However finding I could get it free from support surprised me as Richard at Evohomeshop was unable to supply even though I would happily have paid!

    Anyway just a couple of thoughts but I'd like to see some way of helping this person here
    The M30x1.5 bases are not currently available to buy as it was never envisaged that they would be needed. This is now being investigated as there have been some cases of them being damaged

    Honeywell is the manufacturer here and manufactures in bulk into distribution. The colour evohome (pre-wifi) is no longer in production and as explained there is no return to base repair service available.

    Regarding upgrades to the wifi model this is covered in another thread

    Thanks
    I work for Resideo, posts are personal and my own views.

  5. #5
    Automated Home Jr Member
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    Default

    Ok many thanks for replies i bought a new wifi one

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