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Thread: MyTotalConnectComfort outage today?

  1. #1
    Automated Home Guru
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    Default MyTotalConnectComfort outage today?

    Hi folks,

    today I'm receiving several e.mail messages from mytotalconnectcomfort@alarmnet.com that indicate loss and recovery of the system connection.

    My system is not undergoing internet outage nor any other lack of connectivity. After I received the first loss of connectivity notice, I could successfully log in to my systems. Looks like a problem on Honeywell's side to me... any other experiencing these issues?

    cheers

    m

  2. #2
    Automated Home Legend
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    Default

    No problems at all. All working fine.

  3. #3
    Automated Home Jr Member
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    Feb 2016
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    Default

    No alerts today, although I did have a short outage on 21st Feb.

  4. #4
    Automated Home Guru
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    Default

    I seem to have an outage today.

    The controller reports the system working as usual with rooms coming on due to schedule and optimisation. Both iOS and Android apps aren't updating. I've restarted the gateway.

    No error messages and all lights on the gateway are green.

    Anyone else?

  5. #5
    Automated Home Lurker
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    Mar 2016
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    Default

    Mine app not working either. 3 green lights though?

  6. #6
    Automated Home Ninja Mavis's Avatar
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    My app appears to be working as it should (it is 8.30am)

  7. #7
    Automated Home Guru
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    Yep, it's back on now. Email message saying it's restored was received at 08:59am

  8. #8
    Automated Home Jr Member
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    Feb 2016
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    Default

    My outages (as recorded by the alert emails - I'm unlikely to notice otherwise) this month are as follows:
    3rd: 12.21-12.26
    16th: 16.57-16.59
    21st: 08.16-08.21
    22nd: 17.06-17.11
    23rd: 06.58 - 08.52 (unacceptable!!)

    I don't always check whether my internet has disconnected, so don't know whether these are Honeywell server issues or Virgin issues.

  9. #9
    Automated Home Legend
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    I am having no problems with outages and have not had any this year other than when there was a power failure.

  10. #10
    Automated Home Ninja Mavis's Avatar
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    Default

    Quote Originally Posted by G4RHL View Post
    I am having no problems with outages and have not had any this year other than when there was a power failure.
    I haven't had anything either. Just checked my settings and I have them set to:

    Lost comms with gateway or thermostat - 1 hour
    Lost comms with Evo controller - immediately
    Failed system and thermostat change - immediately

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