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Seem to have had a big time out. The app reported total loss of communication at 22:20 last night and back again at 09:00 this morning. I can't explain why, everything else connected to the internet or reliant on it was functioning fine.
Is anybody else checking the wifi status on the actual controller itself during the periods of "outage" ?
In all cases during an outage reported by email, when I've checked mine the Wifi section of the controller is cheerfully reporting both connected to wifi and connected to the honeywell servers...
So I can only conclude that the problem is usually with Honeywell's servers. I hate to think of the number of false positive email alerts that get sent out every time their servers go down...
Is anybody else checking the wifi status on the actual controller itself during the periods of "outage" ?
Thanks for mentioning this. This morning my app tells me there is no communication over the Internet. My internet connection is fine with everything else working. I checked the Panel and it tells me it has a good solid connection. ? Problems with Honeywell's server.
Thanks for mentioning this. This morning my app tells me there is no communication over the Internet. My internet connection is fine with everything else working. I checked the Panel and it tells me it has a good solid connection. ? Problems with Honeywell's server.
I always apply Occam's Razor to my problem solving. My controller is about 5ft away from my router and I have never seen anything less than the full 4 green bars on the Evohome controller. I am pretty sure that these issues are at Honeywell's end of the system. That said, no comms breaks so far today (or for the last few days for that matter)
Yes, I too noticed that the Honeywell Controller appeared to be connected to WiFi when Honeywell's server reports communication problems.
Honeywell should have a status site reporting problems at their end, and when one gets the disconnection/reconnection email it should state the the problem has been at their end.
I am not sure that the occasional loss of comms can be attributed to the server. It is most likely a local event. A series of comms loss/restores when others are having similar issues is IMHO most likely an external event
The ticket that I raised they ignored the point about downtime at their end (when it was consistent with the other users on here but they ignored those questions), and suggested I modified the settings in the app to only be notified about a loss of communication after 1 hour. Not ideal but actually it is OK for me as if it comes to it I can log elsewhere if it caused problems in the Indigo integration.
I monitor two houses with Evohome systems and I've had several lost system communication alert emails from just one of them today. In each case, service was restored after about 5 minutes.
As it's not been happening to the other system, I'm assuming like HenGus above that these drop outs are not due to the Honeywell server, but more likely a brief interruption or reconfiguration of the broadband service.
The one experiencing dropouts is remote to me so I can't check on the router/controller status when it happens unfortunately.
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