Page 3 of 4 FirstFirst 1234 LastLast
Results 21 to 30 of 36

Thread: Total Connect - Loss of Communication

  1. #21
    Automated Home Legend
    Join Date
    Sep 2014
    Location
    Scotland
    Posts
    2,324

    Default

    Is anybody else checking the wifi status on the actual controller itself during the periods of "outage" ?

    In all cases during an outage reported by email, when I've checked mine the Wifi section of the controller is cheerfully reporting both connected to wifi and connected to the honeywell servers...

    So I can only conclude that the problem is usually with Honeywell's servers. I hate to think of the number of false positive email alerts that get sent out every time their servers go down...

  2. #22
    Automated Home Legend
    Join Date
    Jan 2015
    Location
    NE UK
    Posts
    1,363

    Default

    Quote Originally Posted by DBMandrake View Post
    Is anybody else checking the wifi status on the actual controller itself during the periods of "outage" ?
    Thanks for mentioning this. This morning my app tells me there is no communication over the Internet. My internet connection is fine with everything else working. I checked the Panel and it tells me it has a good solid connection. ? Problems with Honeywell's server.

  3. #23
    Automated Home Legend
    Join Date
    May 2014
    Posts
    1,001

    Default

    Quote Originally Posted by G4RHL View Post
    Thanks for mentioning this. This morning my app tells me there is no communication over the Internet. My internet connection is fine with everything else working. I checked the Panel and it tells me it has a good solid connection. ? Problems with Honeywell's server.
    I always apply Occam's Razor to my problem solving. My controller is about 5ft away from my router and I have never seen anything less than the full 4 green bars on the Evohome controller. I am pretty sure that these issues are at Honeywell's end of the system. That said, no comms breaks so far today (or for the last few days for that matter)

  4. #24
    Automated Home Guru
    Join Date
    Jan 2016
    Location
    Hampshire, Great Britain
    Posts
    113

    Default

    Yes, I too noticed that the Honeywell Controller appeared to be connected to WiFi when Honeywell's server reports communication problems.

    Honeywell should have a status site reporting problems at their end, and when one gets the disconnection/reconnection email it should state the the problem has been at their end.

    FB

  5. #25
    Automated Home Guru
    Join Date
    Jan 2016
    Location
    Hampshire, Great Britain
    Posts
    113

    Default

    I wondered whether anyone else lost coms at the times noted in the list below:-


    Lost Comms Comms Restored Duration of lost comms


    01/09/2016 11:25:00 11:29:00 00:04
    22/08/2016 08:24:00 08:30 00: 06:00
    19/06/2016 19:04:00 19:05 00: 01:00
    18/08/2016 20:37:00 20:48 00: 11:00
    18/08/2016 19:38:00 19:59 00: 21:00
    18/08/2016 09:48:00 09:54 00: 06:00
    16/08/2016 18:37:00 18:47 00: 10:00
    16/08/2016 14:10:00 14:14 00: 04:00

    I was away for some of the time & at least one occurance will be due to a power cut.

    I could provide more information going back to May 2016, if helpful. Times are BST.

    NJSS

  6. #26
    Automated Home Legend
    Join Date
    May 2014
    Posts
    1,001

    Default

    Yes, I had emails from the server on the 18th August but none since. It is a random event - often many weeks/months apart.

  7. #27
    Automated Home Guru
    Join Date
    Jan 2016
    Location
    Hampshire, Great Britain
    Posts
    113

    Default

    Comms lost this morning at 09:24 & restored at 09:30 !

    Everything else working OK, but didn't get the chance to look at the controler to see its state.

    FB

  8. #28
    Automated Home Legend
    Join Date
    May 2014
    Posts
    1,001

    Default

    I am not sure that the occasional loss of comms can be attributed to the server. It is most likely a local event. A series of comms loss/restores when others are having similar issues is IMHO most likely an external event

  9. #29
    Automated Home Jr Member
    Join Date
    Jan 2016
    Posts
    15

    Default

    The ticket that I raised they ignored the point about downtime at their end (when it was consistent with the other users on here but they ignored those questions), and suggested I modified the settings in the app to only be notified about a loss of communication after 1 hour. Not ideal but actually it is OK for me as if it comes to it I can log elsewhere if it caused problems in the Indigo integration.

  10. #30
    Automated Home Sr Member
    Join Date
    Dec 2015
    Posts
    73

    Default

    I monitor two houses with Evohome systems and I've had several lost system communication alert emails from just one of them today. In each case, service was restored after about 5 minutes.

    As it's not been happening to the other system, I'm assuming like HenGus above that these drop outs are not due to the Honeywell server, but more likely a brief interruption or reconfiguration of the broadband service.

    The one experiencing dropouts is remote to me so I can't check on the router/controller status when it happens unfortunately.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •