Sorry for the 'All' but I received a Private Message from a Guest user from this forum - Tom F - as he was guest user I am able to 'reply'

Tom - Sorry but I have not logged in for a while. Hence delay. Not sure if you are having issues still, if so please reply here.


I am trying to add my Evohome controller with integrated gateway to the mytotalconnectcomfort portal and I keep getting this message: "Can't register gateway
The registration of your device was unsuccessful. Please verify the internet connection on your device. Once internet connection is restored, register the device as described in the instruction manual."

The controller is connected to my wifi and my internet is working perfectly. I have tried using my iphone as a hotspot to eliminate any issues locally with security on my network, but I get the same result.

Any thoughts?

Thanks in advance!

Tom F.