Hi All,
been running a Evohome install for several months now without too much in the way of trouble. The setup is slightly complicated with lots of underfloor heating loops on ground floor and HR92 on rads on first and second floor. Because this is a large property we've had to set two locations one which covers the ground floor and a second location covering the fist and second floor. In addition theirs a third location covering an annexe which also uses UFH and Rads on the first floor.
As I say, everything has worked just fine for months (installed it all last June/July) and have been using the iPhone app to control it on the fly whenever a modification was required.
The basic setting for the UFH in the main location is that it knocks off at 11:30 pm when the set temperature drops to 15 degrees. Even in very cold temperatures of the last two weeks the rooms have never gotten cold enough to drop below 15 and call the boiler. Last night, (the warmest night we've had in more than two weeks) the boiler was called at 1:00 am and when I checked what was going on (using the iPhone app) I found that the App was reporting a permanent set temperature for 62 degrees for every zone, but oddly it was not showing the names of those zones. I was forced to permanently turn of the heating and then go to the controller and re-establish the schedule, which seemed to work. However, the iPhone app is still not communicating properly with the controller, it still isn't showing the names of the zones and at times it tells me the app is not compatible with the set up. I can make modifications to each zone and these seem to take at OK and this can be checked at the controller. However, the app still isn't showing all the info that is expected (including zone names) and is not now showing even the room temperatures. I have deleted and re-installed the app twice, the second time powering off the iPhone in between delete and re-install all to no avail. I have deleted the app a third time, upgraded the IOS on the phone the to latest version, and re-installed the app. Still, it is not reporting the info for that particular location properly. The odd thing is that the set locations for the first and second floors and for the annexe do report themselves correctly, it's just the location for the ground floor that is not reporting itself.
Has anyone seen anything like this before and if so was it fixable without deleting and setting up all the zones on the ground floor? Is this an iPhone issue, a controller issue or an Evohome account issue?
EDIT: A bit of extra info, if I try to look at the schedule for one of the zones I get a "Schedule unavailable, there is a problem retrieving your schedule. Please check your systems compatibility or try again later." However, If I make a change, like overriding the schedule and setting the heating on permanently it will update the controller settings. So it is communicating to the controller, but it is not receiving updates back from the controller.
It's most likely the controller at fault here but is there a way to a force a power recycle of the controller or force a firmware upgrade to the controller?
Incidentally, I have the same problem whether I access via the home Wifi or via data on 4G.
Pete
been running a Evohome install for several months now without too much in the way of trouble. The setup is slightly complicated with lots of underfloor heating loops on ground floor and HR92 on rads on first and second floor. Because this is a large property we've had to set two locations one which covers the ground floor and a second location covering the fist and second floor. In addition theirs a third location covering an annexe which also uses UFH and Rads on the first floor.
As I say, everything has worked just fine for months (installed it all last June/July) and have been using the iPhone app to control it on the fly whenever a modification was required.
The basic setting for the UFH in the main location is that it knocks off at 11:30 pm when the set temperature drops to 15 degrees. Even in very cold temperatures of the last two weeks the rooms have never gotten cold enough to drop below 15 and call the boiler. Last night, (the warmest night we've had in more than two weeks) the boiler was called at 1:00 am and when I checked what was going on (using the iPhone app) I found that the App was reporting a permanent set temperature for 62 degrees for every zone, but oddly it was not showing the names of those zones. I was forced to permanently turn of the heating and then go to the controller and re-establish the schedule, which seemed to work. However, the iPhone app is still not communicating properly with the controller, it still isn't showing the names of the zones and at times it tells me the app is not compatible with the set up. I can make modifications to each zone and these seem to take at OK and this can be checked at the controller. However, the app still isn't showing all the info that is expected (including zone names) and is not now showing even the room temperatures. I have deleted and re-installed the app twice, the second time powering off the iPhone in between delete and re-install all to no avail. I have deleted the app a third time, upgraded the IOS on the phone the to latest version, and re-installed the app. Still, it is not reporting the info for that particular location properly. The odd thing is that the set locations for the first and second floors and for the annexe do report themselves correctly, it's just the location for the ground floor that is not reporting itself.
Has anyone seen anything like this before and if so was it fixable without deleting and setting up all the zones on the ground floor? Is this an iPhone issue, a controller issue or an Evohome account issue?
EDIT: A bit of extra info, if I try to look at the schedule for one of the zones I get a "Schedule unavailable, there is a problem retrieving your schedule. Please check your systems compatibility or try again later." However, If I make a change, like overriding the schedule and setting the heating on permanently it will update the controller settings. So it is communicating to the controller, but it is not receiving updates back from the controller.
It's most likely the controller at fault here but is there a way to a force a power recycle of the controller or force a firmware upgrade to the controller?
Incidentally, I have the same problem whether I access via the home Wifi or via data on 4G.
Pete
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