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Thread: iPhone App for Evohome

  1. #11

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    I have seen issues with phantom zones with 62 degrees setpoints or where the entire zones are replaced with unnamed zones with 62 degrees setpoints, and the fix from Honeywell was to remove location and re-add. There has been so specific feedback as to why his has happened, the only common issue is that they have multiple Evos associated with the same address (our installed are usually all multiple Evos, it is rare we have installs with only one controlller).

  2. #12
    Automated Home Jr Member Old Git's Avatar
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    Well, this is interesting! In general do you find that the corruption occurs with the primary, default location or can it occur in any of the locations?

  3. #13
    Automated Home Jr Member Old Git's Avatar
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    I had a reply from Evohome support waiting in my Inbox when I powered up my Laptop this morning. They made some changes at the server end and asked me to log out, and back in again, on the iPhone app. Grabbed my iPhone and ran up the app only to discover that the problem was fixed and that it wasn't necessary to log out at all. I've asked them to explain what they problem was and what they did to resolve it and whether it was a known issue with accounts configured for multiple locations / controllers. I will update this thread with whatever they come back with.

  4. #14

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    In our experience when the 'fault' occurs it can be any of the locations, so no obvious pattern we've spotted. It's not common, we've many hundreds of Evos installed and his has occurred on a few locations.

  5. #15
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    Thanks for the reply, I haven't yet had an update from Honeywell on what they did to rectify the problem, nor on my secondary request for their recommended methods on attaching a hot water sensor to a Megaflow.

  6. #16
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    I've had a reply from Honeywell on the cause of the problem, and re the Megaflow sensor, see below...


    The issue was not related with the zones, was just a matter of re-registering the MAC id.

    Regarding the Megaflow tank, you should leave the existing control in place and slide the sensor down to the same pocket.

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