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Thread: IOS App Issues

  1. #11
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    I find it is not just temporary overrides where the problem arises but also if you try to change settings in the schedule for a zone. The app boots you out.

  2. #12
    Automated Home Jr Member WiteWulf's Avatar
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    Yes, seeing the same issue here on an iPhone 7 with iOS 10.2.1 and the latest version of the app. Particularly noticeable when setting temporary overrides.

  3. #13
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    The IOS app seems to have developed another bug. The first one was that you could not get set a temporary override. I notice now that in addition I cannot access any set schedules for any zone using the app and also that when I try to set a temporary override it hangs and I cannot exit the app.

  4. #14

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    Mmm working for me (iphone 6 latest OS) version 4.4. of. Just tested both. (ipad as well)

    I have passed onto team
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  5. #15
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    Quote Originally Posted by Rameses View Post
    Mmm working for me (iphone 6 latest OS) version 4.4. of. Just tested both. (ipad as well)

    I have passed onto team
    Thanks, it just don't work for me and I am on the same version. Eventually I get a message saying "Schedule not available".

  6. #16
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    Neither works for me either. Hasn't done since the latest app upgrade.

  7. #17

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    Quote Originally Posted by dty View Post
    Neither works for me either. Hasn't done since the latest app upgrade.
    Have you logged a call? We have many people using etc. Maybe corrupt app on your side? Team can check your account is 'ok'.

    There is a registered issue with temp zone override - but nothing relating to scheduling.

    There is a new app due shortly which includes some fixes for above.
    getconnected.honeywell.com | I work for Honeywell. Any posts I make are purely to help if I can. Any personal views expressed are my own

  8. #18
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    I find it now does show scheduling and it is quicker second time you try after exiting the app. Whether this has anything to do with downloading and installing the latest mini IOS update released yesterday I don't know. But I have just tried the app on both an iPhone and iPad and it works on both including the making of temporary changes in the app. I was not patient enough at first. The app takes some time to load in but once loaded checking scheduling used to be very quick. Initially it took 7 seconds before the schedule shows when selecting a zone. The delay is long enough to make you believe the app was hanging and therefore to retry. First time when the schedule did show I tried to alter a setting and it booted me out. Second time it lets make a change. However, I have found that after exiting the app and then restarting the scheduling page comes in quicker, presumably because on exiting some data is still saved in memory. I then did a hard reset of the iPhone and all is back up to speed.

    So at present all works, but this has happened before and then the zone override issue arose again. It could be the minor update to the IOS (now running 10.3.1) that was released yesterday cured some issues. As usual, time will tell.

  9. #19

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    G4RHL/DTY - can you DM me your contact details please email
    getconnected.honeywell.com | I work for Honeywell. Any posts I make are purely to help if I can. Any personal views expressed are my own

  10. #20
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    Done......

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