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Thread: iOS TCC App issues

  1. #41
    Automated Home Legend
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    Something on going on still. When I refresh the app (IOS11) nothing changes but it gives the impression that it has refreshed. (HW on controller showing 60C but on the app 44C).

    Update: in the minute or so I have been typing this, the app page has now updated to the correct HW temp.

  2. #42
    Automated Home Sr Member
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    PeterF is quite correct when he says:-


    Quote Originally Posted by peterf View Post
    The repeated loss of name/password in both IOS and Android apps extremely frustrating. It's the only app on any of my devices that does this......

    I love the system itself but this app implementation is just amateurish.
    The issues I and others, have reported above appear to be still outstanding and I do hope that whatever resources are required can be directed to resolve them,
    before the Northern Hemisphere heating season is fully upon us - that means without undue delay please.

    FB

  3. #43
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    I’ve just had this from Honeywell support as a first update to the case I logged earlier in the week:


    “Dear Stephen,

    Thank you for the information sent and for your patience.

    Please note that at the moment our Technical Department is working on fixing this issue at it is a known temporary issue.

    If you have any further questions please do not hesitate to contact us again.

    Kind Regards,
    Anca
    E&ES Europe Consumer Support
    Honeywell | Environmental & Energy Solutions

    ref:_00D00hZKZ._5008013fck7:ref”

  4. #44
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    I have just spoken to Support about an Evotouch software push, and I ask about the App issues. The immediate response was that this is an unintended, and ongoing, consequence of a server upgrade. The engineers are aware that their work is causing end user problems.

  5. #45
    Automated Home Ninja Dan_Robinson's Avatar
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    Just tried to edit the schedule of a zone and the app is saying I need to check my system's compatibility....
    Kind Regards - Dan Robinson (Jennings Heating Ltd)

  6. #46
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    I’ve just had the following from Honeywell.

    Could I get some feedback from people who have reported issues as well as myself as to whether the problem has been resolved?

    I’m still having issues, just wanted to confirm it wasn’t just me.


    Dear Sir, Madam
    You recently contacted Honeywell with a technical support issue. Following is a summary of your support ticket. Please review and respond to the question below.


    Ticket number: 15381021
    Email address:
    Subject: TCC issues
    Date ticket created: 12.09.2017

    We believe we have resolved your request. Would you agree that we can close your case?

    If you disagree a member of our team will follow up with you.


    Thank you,
    Honeywell Technical Support


    YES
    NO

    http://www.getconnected.honeywell.com”


    Stephen
    Last edited by StephenC; 18th September 2017 at 01:18 PM.

  7. #47
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    Quote Originally Posted by StephenC View Post
    I’ve just had the following from Honeywell.

    Could I get some feedback from people who have reported issues as well as myself as to whether the problem has been resolved?

    I’m still having issues, just wanted to confirm it wasn’t just me.


    Dear Sir, Madam
    You recently contacted Honeywell with a technical support issue. Following is a summary of your support ticket. Please review and respond to the question below.


    Ticket number: 15381021
    Email address:
    Subject: TCC issues
    Date ticket created: 12.09.2017

    We believe we have resolved your request. Would you agree that we can close your case?

    If you disagree a member of our team will follow up with you.


    Thank you,
    Honeywell Technical Support


    YES
    NO

    http://www.getconnected.honeywell.com”


    Stephen
    1min 23 secs to load so that will be a 'No' then.

  8. #48
    Automated Home Ninja Dan_Robinson's Avatar
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    Just logged in with my shiny new Note 8....almost instant.

  9. #49
    Automated Home Ninja Dan_Robinson's Avatar
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    Nah - we're bag to it refusing to log in at all now LOL
    Kind Regards - Dan Robinson (Jennings Heating Ltd)

  10. #50
    Automated Home Jr Member
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    Mar 2016
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    This is pretty disappointing! Can't control the heating from my phone at all

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