From:
[email protected]
Sent: 02 November 2017 09:44
To:
Subject: RE: Bug in the Honey Total Connect Comfort App [ ref:_00D00hZKZ._50080159Ifq:ref ]
Good morning,
We are sorry to hear that you are experiencing issues with our product. Your case reference number is 15587117.
Since the release of iOS11 some European users are having difficulty making changes to their temperature settings via the TCC app. This also affects the controls when using the Apple Watch. Honeywell is aware of this and we are making it our top priority to get a fix out as soon as possible. Controlling the thermostat via HomeKit, Amazon Echo, Google Home or IFTTT is not affected and local control of home heating operates as normal.
As a temporary workaround, you can roll back to iOS10 on your device and the app will work as expected.
We apologise for this inconvenience and thank you for your patience
Your Honeywell Home Team
E&ES Europe Consumer Support
Honeywell | Environmental & Energy Solutions Europe
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