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Thread: EvoHome Security install - paging Honeywell

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  1. #1
    Automated Home Jr Member
    Join Date
    May 2017
    Posts
    15

    Default EvoHome Security install - paging Honeywell

    Hi,

    Is there anyone here from Honeywell that can assist with a EvoHome Security install issue. I am being given the run around by consumer support & would appreciate being pointed in the right direction on what to do next.

    Am really happy with the EvoHome heating experience, but feel completely let down by the Security product.

    Thanks

    sw

  2. #2
    Automated Home Legend
    Join Date
    Jul 2014
    Posts
    1,588

    Default

    What's the question?

  3. #3
    Automated Home Jr Member
    Join Date
    May 2017
    Posts
    15

    Default

    Had issue adding external siren to an install I’d started a few weeks ago. The international portal (apparently) was having issues at the weekend, which was why I couldn’t add. Eventually got it added, but now on arming I get the red fault light lit on the tag reader & 6 rapid beeps. Apart from that the system seems to be working as expected. I’ve been told there was a tamper fault, then there wasn’t & that my hub isn’t connecting via Ethernet (“can I reseat ethernet cable?”) even though all link lights are fine. Next that my hub isn’t updating, & the problem must be my internet connection!

    In short, trying to get support from a 0900 - 1700 department, with single “can you try” suggestions which I can only do when I get home - when they are closed. Any half technical request for info to try & troubleshoot is met with a “I don’t know that “ response
    Last edited by StuartW; 7th November 2017 at 05:25 PM.

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