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Thread: New evohome FW - update WiFi 02.00.17.00 and Application 02.00.17.03

  1. #351
    Automated Home Jr Member
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    Quote Originally Posted by DBMandrake View Post
    Not a new problem with this firmware. I first reported the problem nearly two years ago. See my posts linked to in the clock stopped thread you link to above...

    I've had this happen 3 or 4 times now over the last 2 1/2 years. In all cases a reboot of the controller (batteries out while not on the dock) was required to rectify it.

    It's not just that the time is wrong, the clock actually stops updating and gets "stuck" at one point in time indefinitely, hence the schedule stops running.
    [Edit: Updated to say the problem below was confirmed to be a fault with one of the Honeywell valves that seems to have become stuck a few weeks after it was installed. I'm a little surprised, given the V4043B are meant to fail open]

    I’m going to add a me too. This evening I felt the house getting colder, so I checked the rads to find them cold and reading a room temp of 20c (2c below their set temperature).

    I checked the boiler, which showed a 70c water temp (we’re using the opentherm system) and the controller showed 100% demand for three rooms. Checking the pipework on the bypass valve, the water was definitely piping hot.

    We have a hot water priority system, so the only way I think this could happen is if the hot water valve relay didn’t get switched off by the evohome controller, but the opentherm system was still setting the set point of the boiler for the heating (rather the the hot water).

    A power reset of the controller fixed this, but I hate to think what would have happened if we were away when it dropped to -10c earlier this month...

    PS There is no schedule in our case, we worked out it costs pretty much the same to keep the house up to temperature 24 hours a day.
    Last edited by Jahill; 24th March 2018 at 02:07 PM.

  2. #352
    Automated Home Legend
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    Why Christmas? Both the software in the Control Panel and the IOS app seem old and clunky that by now one would expect it to have been sorted. I am coming up to 4 years of use and not a lot has happened to improve either, despite all the helpful comments in this forum.

  3. #353
    Automated Home Sr Member
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    I also noticed today that my unit is displaying the correct time to the second. So miracles can happen?

  4. #354
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    Quote Originally Posted by IM35461 View Post
    I also noticed today that my unit is displaying the correct time to the second. So miracles can happen?
    Not happening where I am. I am still 2 minutes fast,

  5. #355
    Automated Home Sr Member
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    My zones are all set to go to 7c at 22:30 (no optimisation set) so I was surprised that the boiler was starting up at 22:50

    Checking the controller it said there was a 27% demand from the kitchen.

    Checking the kitchen HR92 it said 7c as expected with an ambient of over 19c.

  6. #356
    Automated Home Sr Member
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    Just a quick comment.
    Recently got evohome, it was stuck on 02.00.11, messaged customer support yesterday and they replied and pushed the new firmware today. I included its mac in the messages as I assume thats needed.

  7. #357
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    CRAZY !!! We are September 2018, and I just got the following automated mail from honeywell ... 2 and an half year after issue reported !!!
    I can not check if "Phantom override" issue is solved, because I had applied at that time the workaround with the batteries that Honeywel provided, but I see now I am with SW version :

    Application SW Version : 02.00.17.03
    Wifi SW Version : 02.00.17.00

    ########################
    Dear Sir, Madam
    You recently contacted Honeywell with a technical support issue. Following is a summary of your support ticket. Please review and respond to the question below.
    Ticket number: 02382098
    Email address:
    Subject: Evohome displays derogation
    Date ticket created: 1/4/2016
    We believe we have resolved your request. Would you agree that we can close your case?
    If you disagree a member of our team will follow up with you.

    Thank you,
    Honeywell Technical Support


    ########################

  8. #358
    Automated Home Jr Member
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    Yep, I keep getting these emails, despite them never bothering to contact me about the issue


    Quote Originally Posted by morpheus View Post
    CRAZY !!! We are September 2018, and I just got the following automated mail from honeywell ... 2 and an half year after issue reported !!!
    I can not check if "Phantom override" issue is solved, because I had applied at that time the workaround with the batteries that Honeywel provided, but I see now I am with SW version :

    Application SW Version : 02.00.17.03
    Wifi SW Version : 02.00.17.00

    ########################
    Dear Sir, Madam
    You recently contacted Honeywell with a technical support issue. Following is a summary of your support ticket. Please review and respond to the question below.
    Ticket number: 02382098
    Email address:
    Subject: Evohome displays derogation
    Date ticket created: 1/4/2016
    We believe we have resolved your request. Would you agree that we can close your case?
    If you disagree a member of our team will follow up with you.

    Thank you,
    Honeywell Technical Support


    ########################

  9. #359
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    I saw something odd a couple of days ago and thought there had been another firmware update.
    The zones that were calling for heat had a symbol on the front screen, not the idle screen, but the one you get when you tap that.
    Today when I thought I'd check it properly, I haven't been able to get it to do it again, and the firmware is the standard .17 one.
    The symbol was displayed on the bottom right of the big current temperature number so I'm pretty sure it wasn't one of the standard ones.
    hmm

  10. #360
    Automated Home Sr Member
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    Apr 2016
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    at the bottom right it is the chronometer appearing meaning there is a derogation ... (and obviously when THERE IS a derogation).

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