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Thread: Where do you buy Evohome kit?

  1. #11
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    Quote Originally Posted by Dan_Robinson View Post
    Do you haggle in Tesco?
    There is a school of thought that haggling ends up putting the price up for everybody else and reduces the quality of the service you would otherwise get. Perhaps one should try haggling over the price of the meal in a restaurant before ordering and see what level of service one then gets! There are exceptions of course, when some charge way over the top, but most don’t. If you want the service and the support then businesses run like Richard’s are invaluable.

  2. #12
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    If you want to pay the sticker price like a mug, fine. But part of offering a good customer experience is offering a dialog with the customer... If they place a large order and ask for a discount, you'd likely consider it. Often, the reason you don't get a discount on a website purchase is just the site isn't flexible... If you phone up they will price match another site it be able to offer a better deal.
    High street stores will haggle sometimes, if you're buying plumbing fittings in your trade store people ask for a discount as a matter of course.

    Let's say they are selling 4xhr92 on a deal and I want 7 units. The website will make me select a 4 pack and 3 individual units. This could cost as much as 2 4 packs with the discount so if I phoned up I'd ask to get the multipath unit price X 7. That's what I mean by bespoke price... A reasonable flexibility not giving the seller.

    It's never harmful to ask for a discount, they can always say no.

    And my mum used to haggle in Tesco. "This tin is a bit dented can you reduce it?" Etc... We used to be embarrassed but it worked.

  3. #13
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    Quote Originally Posted by G4RHL View Post
    There is a school of thought that haggling ends up putting the price up for everybody else and reduces the quality of the service you would otherwise get. .
    that's a school of thought put over by people trying to maximise their profits... Intimidate customers not to ask. There was a recent car advert "you don't need to haggle, we've already cut the price" - yeah, sure. If you ask politely the seller is not going to be offended they'll either say yes or no. Different countries and different sectors have different cultures.

  4. #14
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    I must try haggling next time I go out for a meal. Mind you I do object to a restaurant adding a surcharge. I don’t haggle, I just say “no”.

    This is heading off down a non related path methinks!

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    To get it back on track, some sellers do offer good product support and some do not. My experience of Evohome is that Honeywell offers excellent support - particularly, in situations where the installer is having difficulties in finding the fault and fixing problems. I have had similar experiences with AVM (Fritz!Box); Sonos and Apple. Problems have been sorted out quickly without recourse to the seller. In AVM's case, they replaced my modem/router 4 1/2 years after I purchased it.

    To get back on to a non-related path again. I have just purchased a replacement Fritz!Box from a Spanish source for £70 less than the UK price knowing that the manufacturer will honour the 5 year warranty if the seller does not.

  6. #16
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    Quote Originally Posted by MrBoy View Post
    If you want to pay the sticker price like a mug, fine. But part of offering a good customer experience is offering a dialog with the customer... If they place a large order and ask for a discount, you'd likely consider it. Often, the reason you don't get a discount on a website purchase is just the site isn't flexible... If you phone up they will price match another site it be able to offer a better deal.
    High street stores will haggle sometimes, if you're buying plumbing fittings in your trade store people ask for a discount as a matter of course.

    Let's say they are selling 4xhr92 on a deal and I want 7 units. The website will make me select a 4 pack and 3 individual units. This could cost as much as 2 4 packs with the discount so if I phoned up I'd ask to get the multipath unit price X 7. That's what I mean by bespoke price... A reasonable flexibility not giving the seller.

    It's never harmful to ask for a discount, they can always say no.

    And my mum used to haggle in Tesco. "This tin is a bit dented can you reduce it?" Etc... We used to be embarrassed but it worked.
    I think you over estimate the value your small one off order will be worth once you factor in the ball ache.
    Kind Regards - Dan Robinson (Jennings Heating Ltd)

  7. #17
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    Indeed, rather a stupid path of we're going to suggest restaurant culture and shopping culture are the same. In the UK tipping is optional, in the US it is expected, in Finland they consider it rude.

    If you're dealing face to face with the seller, negotiating price is part of the relationship. If you are placing an order for a whole house and there is no bundle deal matching what you've bought but there are other bundle deals you'd be daft not to ask. "You have a bundle deal on the controller, 8 HR92 and hot water kit... But I don't need the hot water kit, can you do me a similar kind of deal?" Or "if rather have HR91, can I swap those into the bundle deal you're offering?"
    Quote Originally Posted by Dan_Robinson View Post
    I think you over estimate the value your small one off order will be worth once you factor in the ball ache.
    that's the precisely the kind of arrogant seller experience people are put off by that means they would prefer to shop at EHS where they're not treated badly for their small order. A good seller points the ball ache of helping their customers even if it's only a small sale.

  8. #18
    Automated Home Ninja Dan_Robinson's Avatar
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    There's helping (as in product support and choice) and there's making the sale pointless.

    You're reminding me of an estate that called yesterday....

    "xx Smith Street has no hot water"

    "Ok, we can be there Wednesday afternoon"

    " can't you come sooner?"

    "no."

    What I wanted to say is :

    "if I could come sooner, I would have said sooner, do think we pluck dates out of our backsides?"

  9. #19
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    And if he'd offered you a grand you still couldn't have come sooner?

    I'm not sure me fitting out a house with 15 TRVs, a dozen valves and the EvoHome controller would be counted as a small order either for that matter.

    But when I went into Richer Sounds the other day I had about an hour of a guys time helping me even though I made it clear I was after fairly low end surround sound and hifi equipment. He talked me through it and set up a listening room. He swapped one unit for an equivalent from another manufacturer in a bundle deal.
    And then even though I'd gone in the new year sale, when I simply asked "can you do me any further discount" he immediately knocked some off and then went a bit lower. No affront, no pushy attempts from me just a polite back and forth.

    So it's always worth asking if you're buying more than a couple of bits. Sure if you just want one HR92 it's unlikely unless you've previously bought 10... Again that's about a relationship of being a returning customer.

    Anyway... From this thread it seems everyone buys from EHS. Which is all I was interested in.

  10. #20
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    Iím told that there actually isnít much of a margin on evohome...

    For what itís worth I got an acquaintance to arrange a large order for me via one of the National plumbers merchants. Didnít say much, but made it worthwhile for all parties. I also negotiated over my boiler installation, but didnít push it as I didnít want to sacrifice quality. It suited the company as we agreed they could use it for reviews etc.

    In regard to Ďhagglingí it depends what Iím buying and where from. If I know there is a decent margin and Iím spending a bit, Iíll often ask what they can do. If it were a restaurant I would definitely ask if itís for a large group.

    Likewise for damaged goods or ex display. For example B&Q were selling an ex display pressure washer. Retail 60-100, they were asking 50, I offered 30 and we agreed 40

    As long as you are polite, the seller can only say no.

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