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Thread: spam - Allegedly from Honeywell

  1. #1
    Automated Home Sr Member
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    Default spam - Allegedly from Honeywell

    I have this morning received an email, to my correct & unique email address for Honeywell reaging:-

    Dear Sir, Madam

    You recently contacted Honeywell with a technical support issue. Following is a summary of your support ticket. Please review and respond to the question below.


    Ticket number: 02245818
    Email address:
    Subject: 2 problems with the Evohome
    Date ticket created: 11/20/2015

    We believe we have resolved your request. Would you agree that we can close your case?

    If you disagree a member of our team will follow up with you.

    Thank you,
    Honeywell Technical Support
    The red highlighting is mine.

    This is clearly a spam, asking me to click on a link...

    I'm posting this from my 'phone, but can post a screenshot when I get back to a PC.

    FB

  2. #2
    Automated Home Legend paulockenden's Avatar
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    Default

    What's the underlying URL on the link?

    I'm more inclined to suspect c0ck-up rather than conspiracy.

  3. #3
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    Many thanks Paul

    You may well be correct, the underlying URL is:-

    http://survey.clicktools.com/app/survey/response.jsp

    It may well be a c0ck-up as I have never raised a technical support issue with Honeywell. Their customer support IT systems certainly seem to
    be riddled with problems.

    Regards

    Nigel

  4. #4
    Automated Home Legend paulockenden's Avatar
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    Clicktools is SAP, so the kind of thing that Honeywell is likely to be using.

    P.

  5. #5
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    Don’t forget Honeywell have a time machine for twice they have sent me emails to advise of maintenance work and on each occasion the maintenance is to finish before it has started!

  6. #6
    Automated Home Sr Member
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    Quote Originally Posted by G4RHL View Post
    Donít forget Honeywell have a time machine for twice they have sent me emails to advise of maintenance work and on each occasion the maintenance is to finish before it has started!
    Precisely - to do it once is excusable, but twice in a few weeks is really beyond the pail.

    FB

  7. #7
    Automated Home Legend top brake's Avatar
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    nothing to worry about guys, just a change in systems has resulted in some legacy cases being opened inadvertantly
    I work for Resideo, posts are personal and my own views.

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