Evohome, Communication with the system has been lost

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  • robj20
    Automated Home Sr Member
    • Aug 2017
    • 76

    Evohome, Communication with the system has been lost

    Getting this message with both the App and the total connect website.

    "Communication with the system has been lost"

    Strange thing is i can still control Evohome with Amazon Echo, and the app and website show the current correct temperatures for all rooms, so its getting the data from somewhere.
  • JamboV6
    Automated Home Jr Member
    • Oct 2017
    • 32

    #2
    Yeah I'm in the same boat

    Comment

    • wg100
      Automated Home Lurker
      • Jan 2015
      • 4

      #3
      I can't even login to the website or app at the moment.

      Comment

      • paulockenden
        Automated Home Legend
        • Apr 2015
        • 1719

        #4
        App working fine here.

        P.

        Comment

        • robj20
          Automated Home Sr Member
          • Aug 2017
          • 76

          #5


          Thats what i get at the minute.
          Attached Files

          Comment

          • paulockenden
            Automated Home Legend
            • Apr 2015
            • 1719

            #6
            Must be account specific.

            2018-10-02 13.04.28.jpg

            Comment

            • paulockenden
              Automated Home Legend
              • Apr 2015
              • 1719

              #7
              Or maybe it's the new API hosting platform...



              Obviously it can be both down and up at the same time.

              ;-)

              Comment

              • DeeJitsu
                Automated Home Jr Member
                • Oct 2018
                • 10

                #8
                I had same issue for around a week. Tried all the steps to resolve( work in IT networks so have good understanding) but with no luck. Was same on website and app. Had sent emails with no response, then during the night received an email to say system Comms was restored! Had never received email to say Comms was lost. Only had system installed for two months but unfortunately it's problem after problem.

                Comment

                • robj20
                  Automated Home Sr Member
                  • Aug 2017
                  • 76

                  #9
                  Not sure what else to try it's basically a bit useless at the minute.

                  Comment

                  • dty
                    Automated Home Ninja
                    • Aug 2016
                    • 489

                    #10
                    Originally posted by robj20 View Post
                    Not sure what else to try it's basically a bit useless at the minute.
                    Well, you say useless. Unlike some other systems, it will continue to run according to schedule and you can always make changes on the controller.

                    Comment

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