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Thread: Evohome down - 3rd Octber 2018 @ 05:30 GMT ?

  1. #1
    Automated Home Sr Member
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    Default Evohome down - 3rd Octber 2018 @ 05:30 GMT ?

    I have been unable to sign on to Evohome this morning.

    When trying to do so I get the, rather childish, message:-

    Oops, an unexpected error has occurred. Please try again later.
    This also happened yesterday.

    Is Evohome down, again?

    FB

  2. #2
    Automated Home Sr Member
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    Seems so, yesterday i was having issues with the app and website both saying "communication with system lost" cant even log in today.

  3. #3
    Automated Home Sr Member
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    Update...

    The message that I am now getting at 05:48 GMT is now slightly different:-

    Oops, there was a problem loading this page. Please refresh the page or try again later.
    Refreshing the page doesn't change anything.

    It's time Honeywell got their act together & provided a more robust server.


    FB

  4. #4
    Automated Home Jr Member
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    Hi, I have had 10 sets of emails over night ‘cant connect’ ‘reconnected’ and cant log into app.

    Mick

  5. #5
    Automated Home Legend paulockenden's Avatar
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    Default

    I think these things are account specific.

    Just logged into the website, no problem. The app, no problem. And no overnight communication emails.

  6. #6
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    I'm pleased to say that it appears that the server is again available.

    Could Honeywell not have a status website on which it could:-

    Pre announce scheduled downtime - although they should also advise users by email.

    Publish details of unplanned outages, together with progress reports on efforts being taken to resolve them, and when resolved an explanation of what caused the unplanned downtime.

    I rely heavily on being to control my system when away from home, and of late this hasn't always been possible, resulting in wasted fuel, and returning home to a house with no hot water.

    I hope someone will respond on behalf of Honeywell - please.

    FB

  7. #7
    Automated Home Sr Member
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    Quote Originally Posted by paulockenden View Post
    I think these things are account specific.

    Just logged into the website, no problem. The app, no problem. And no overnight communication emails.
    Many thanks Paul

    They may well be account specific, as you suggest, I'm glad you too wern't affected.

    This however does not mean that Honeywell can ignore the issues.

    I didn't receive any emails, but did receive an email:-

    We would like to notify you that your attempt to remotely implement a change to the following zone failed at 10/02/2018 17:16:25:
    FB

  8. #8
    Automated Home Sr Member
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    Still says "communication with the system has been lost" for me.
    Getting fed up of this evohome.

  9. #9
    Automated Home Legend paulockenden's Avatar
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    Rob,

    Are you using this page to log in? https://international.mytotalconnect.../Account/Login

    There should be a box below the login with the system status. It's green here, and says "Service fully operational". What does it say for you?

  10. #10
    Automated Home Sr Member
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    Yes use that page, and says service fully operational, yet still says no communication with system.

    It doesn't help that Honeywell just don't seem to reply to emails.

    Is there a complete way of wiping everything and starting from scratch.
    Though I don't see why I should as Alexa still passes on commands so the API and system obviously are working.

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