Evohome down - 3rd Octber 2018 @ 05:30 GMT ?

[FullBore]

I have been unable to sign on to Evohome this morning.

When trying to do so I get the, rather childish, message:-

Oops, an unexpected error has occurred. Please try again later.

This also happened yesterday.

Is Evohome down, again?

FB

[robj20]

Seems so, yesterday i was having issues with the app and website both saying "communication with system lost" cant even log in today.

[FullBore]

Update...

The message that I am now getting at 05:48 GMT is now slightly different:-

Oops, there was a problem loading this page. Please refresh the page or try again later.

Refreshing the page doesn't change anything.

It's time Honeywell got their act together & provided a more robust server.

FB

[Mickjohn]

Hi, I have had 10 sets of emails over night ‘cant connect’ ‘reconnected’ and cant log into app.

Mick

[paulockenden]

I think these things are account specific.

Just logged into the website, no problem. The app, no problem. And no overnight communication emails.

[FullBore]

I think these things are account specific.

Just logged into the website, no problem. The app, no problem. And no overnight communication emails.

Many thanks Paul

They may well be account specific, as you suggest, I'm glad you too wern't affected.

This however does not mean that Honeywell can ignore the issues.

I didn't receive any emails, but did receive an email:-

We would like to notify you that your attempt to remotely implement a change to the following zone failed at 10/02/2018 17:16:25:

FB

[DBMandrake]

Many thanks Paul

They may well be account specific, as you suggest, I'm glad you too wern't affected.

This however does not mean that Honeywell can ignore the issues.

I didn't receive any emails, but did receive an email:-



FB

I've received a few of those "failed to implement change to zone" emails when making changes from my phone - despite the changes actually being applied to the controller.

I've also seen emails saying my controller has lost its connection despite me still being able to control it via the phone.

I've definitely seen intermittent issues the last few days, it's not just you.

[paulockenden]

Twitter is full of reports too. Starting mid September, with a total outage on the 25th. But intermittent problems reported since then.

Honeywell is obviously having big problems. If I had to guess I'd say it was a cloud server migration that hasn't gone to plan. Or a massive DDoS attack. I doubt the company would admit to either.

P.

[FullBore]

I'm pleased to say that it appears that the server is again available.

Could Honeywell not have a status website on which it could:-

Pre announce scheduled downtime - although they should also advise users by email.

Publish details of unplanned outages, together with progress reports on efforts being taken to resolve them, and when resolved an explanation of what caused the unplanned downtime.

I rely heavily on being to control my system when away from home, and of late this hasn't always been possible, resulting in wasted fuel, and returning home to a house with no hot water.

I hope someone will respond on behalf of Honeywell - please.

FB

[robj20]

Still says "communication with the system has been lost" for me.
Getting fed up of this evohome.