Evohome app broken

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  • vanderwijk
    Automated Home Lurker
    • Sep 2019
    • 1

    I just called the support line and they confirmed that there is an issue with the login service. Unfortunately there is no eta for the fix and the support agent even told me that "Please call us again if it doesn't work after a week"

    Comment

    • G4RHL
      Automated Home Legend
      • Jan 2015
      • 1580

      Originally posted by vanderwijk View Post
      I just called the support line and they confirmed that there is an issue with the login service. Unfortunately there is no eta for the fix and the support agent even told me that "Please call us again if it doesn't work after a week"
      Looking after customers is not in Honeywell’s remit.

      I can log in OK this morning.

      Comment

      • Tigermad
        Automated Home Sr Member
        • Nov 2018
        • 74

        Down again due to planned maintenance. No notification prior.

        Comment

        • StuartW
          Automated Home Jr Member
          • May 2017
          • 15

          Same here...

          Comment

          • quinla01
            Automated Home Lurker
            • Oct 2019
            • 5

            The App is so unreliable that you can’t depend on it so when you leave the house it renders a core feature pretty much useless.

            It hasn’t seen an update in 11 months despite numerous basic feature requests people have asked to see.

            This makes me think they may kill it off and release a new product. Based on their customer service I’m not convinced a new product will be backwards compatible and we’ll be left with an terrible, end of like product.

            Comment

            • peterf
              Automated Home Guru
              • Jan 2015
              • 116

              Slightly off topic, but has anyone had problems with IFTTT in relation to Evohome recently. While the geolocation normally works fine, I've seen a couple of instances where it's failed in the last couple of weeks.

              Comment

              • BuxtonJim
                Automated Home Jr Member
                • Aug 2018
                • 45

                Originally posted by quinla01 View Post
                The App is so unreliable that you can’t depend on it so when you leave the house it renders a core feature pretty much useless.

                It hasn’t seen an update in 11 months despite numerous basic feature requests people have asked to see.

                This makes me think they may kill it off and release a new product. Based on their customer service I’m not convinced a new product will be backwards compatible and we’ll be left with an terrible, end of like product.
                Yes the ability to access and monitor the system while away was a key feature that took me down the Evohome route. In fairness I've been lucky enough to find things operative on the occasions I've needed it but I know others have been less fortunate. The system within my 3 storey + cellars Victorian house (ie potentially intrinsic difficult RF) has been faultless and I've found the resulting increase in comfort levels, controllability and, yes, economy very welcome indeed. I do agree about backwards compatibility especially in terms of HR92s but I recognise the WiFi controller probably lacks much in the way of headroom for software upgrade and that smacks of built in obsolescence. Cynical commercial practice!

                Comment

                • philchillbill
                  Automated Home Legend
                  • Jan 2017
                  • 590

                  I have a script running on cron that checks if TCC is down and sends a push notification to my iPhone via Prowl if it's unresponsive. Luckily I have a HGI80 via Domoticz so I can still control things on the go via that alternative.

                  The Alexa skill should have a function to ask if the service is operational, because, well, it often isn't...

                  Comment

                  • Tigermad
                    Automated Home Sr Member
                    • Nov 2018
                    • 74

                    2 more loss of communication emails again today. None for weeks. It’s their end because login screen doesn’t even come up on app saying failed to get account info.
                    Last edited by Tigermad; 19 October 2019, 08:13 PM.

                    Comment

                    • paulockenden
                      Automated Home Legend
                      • Apr 2015
                      • 1719

                      If it was their end wouldn’t everyone here get the same? I didn’t.

                      If your phone was connected to the same WiFi as your controller then the app not connecting just proves that there's a failure somewhere between you and Residio's servers. It could be your ISP having a blip, or one of their peers, or a routing failure, or....

                      At the times when the failure really is 'them' (it does happen), we all see the problems at the same time.

                      Comment

                      • quinla01
                        Automated Home Lurker
                        • Oct 2019
                        • 5

                        I’m not convinced. I have at least 5 other devices / systems in my house that alert me when comms fail. When comms does fail, fair enough and I get alerts from all. EvoHome consistently fails and I don’t get alerts from anything else. Often not even from evohome it simply stops connecting.

                        My only explanation as to why some people are prone to issues more than others is either a) dubious hardware b) overloaded servers. My gut feeling is the latter. This again goes back to my original point, I don’t think they are investing in this product as it’s effectively end of line.

                        Comment

                        • paulockenden
                          Automated Home Legend
                          • Apr 2015
                          • 1719

                          Next time turn off WiFi on your phone and recheck with the app using mobile data.

                          Comment

                          • G4RHL
                            Automated Home Legend
                            • Jan 2015
                            • 1580

                            Originally posted by quinla01 View Post
                            I’m not convinced. I have at least 5 other devices / systems in my house that alert me when comms fail. When comms does fail, fair enough and I get alerts from all. EvoHome consistently fails and I don’t get alerts from anything else. Often not even from evohome it simply stops connecting.

                            My only explanation as to why some people are prone to issues more than others is either a) dubious hardware b) overloaded servers. My gut feeling is the latter. This again goes back to my original point, I don’t think they are investing in this product as it’s effectively end of line.
                            After nearly 5 years of having Evohome I don’t get the problem you have. It all works. If there is a comms failure it is either self induced and affects all other devices or is because Honeywell are carrying out maintenance.

                            Comment

                            • Mickjohn
                              Automated Home Sr Member
                              • Mar 2015
                              • 68

                              8 pairs of notifications since 4 am today telling me lost connection / restored connection

                              Comment

                              • anniesboy
                                Automated Home Sr Member
                                • Aug 2019
                                • 71

                                Make sure the power jack is pushed fully home,I had two lost/restored notices. It turned out to be jack not fully pushed in.

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