Originally posted by FullBore
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Evohome app broken
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Still down at 08:40 GMT
Honeywell here:-
https://twitter.com/Honeywell_Home/s...2Fhoneywell%2F]
say:-
The app is not down at the moment. Please reach out to the UK support team for assistance at [email protected]
Thank you for your enquiry, We endeavour to respond within 2 business days.
FBLast edited by FullBore; 24 January 2020, 09:56 AM.
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Originally posted by garymtitley View PostService restored,had an email earlier!
Still not working for me at 09:55 GMT.
I hope someone brings this to the attention of "management", as this level of service is totally unacceptable - as bad as the banks !
FB
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Odd but this site
Suggests it is not down,even though it is
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I have just received a response from support:-
Good morning,
Thank you for contacting Resideo-Honeywell Consumer Support. Your case reference number is nnnn471.
Unfortunately we have some issue with the servers . We are aware of this situations and we are working to correct the issues as soon as possible.
Please use the system manually and try again to use the app starting with the afternoon. (sic)
Thank you very much for your collaboration.
Kind regards
NJSS
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Originally posted by FullBore View PostRather disappointing that it appears that the servers won't be available until this afternoon.
Originally posted by anniesboy View PostOdd but this site
Suggests it is not down,even though it is
Interesting fact: there appear to be two(!) different servers allowing access to at least the older API and they both have the same issue.
Originally posted by gordonb3 View PostThat's a bit hard to judge as to me it seems that the heating system uses a different type of communication to the Total Connect servers than the user app.
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