Evohome app broken

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  • DBMandrake
    Automated Home Legend
    • Sep 2014
    • 2361

    Originally posted by peterf View Post
    Have any of you Domoticz users ever collated the down time? I'd just be interested to know what the service level is. I'd guess around 99.25%.
    I don't use Domoticz anymore, however I do use evohome-munin to graph my temperatures, which uses the same V1 API.

    90% of the time when there is an outage that affects the mobile apps, my graphs are not interrupted in any way, and I very rarely see any interruptions in my graphs. (At least recently)

    From this I have to conclude that in the majority of outages, the upstream link from the Evotouch to Honeywell is OK, and the old V1 API is working OK, however the V2 API which the smart phone apps use is down.

    However I checked just now and my Evohome graphs using the V1 API are completely dead with no data since 12:50am and were working perfectly without any dropouts right up until then. I have never seen this happen before so I think something big is afoot.

    I actually noticed the smartphone app wasn't working much earlier than that - from memory about 10:30pm I tried to turn off the downstairs heating with my usual "Alexa Goodnight" routine, this failed to work and sent me a bunch of zone change failed emails, I then checked the phone app and was greeted with the "down for maintenance" page which I still get now. So I think it may have been partially down (V2 API) for maintenance as early as late evening but everything went down by 12:50am.

    On the V1 API I get:

    "Connection failed: 503 Server Error: Service Unavailable for url: https://tccna.honeywell.com/WebAPI/api/locations?userId=xxxxxxxx&allData=True"

    and on the V2 API I get:

    "requests.exceptions.HTTPError: 503 Server Error: Service Unavailable for url: https://tccna.honeywell.com/Auth/OAuth/Token"

    Doesn't look good!

    Comment

    • frankmalia
      Automated Home Sr Member
      • Apr 2019
      • 63

      APP is down, system working.

      Yeah my graphs are returning the same data as 1 am this morning.. so they look great and steady

      IFTTT did not work yesterday on geofencing either..
      Last edited by frankmalia; 24 January 2020, 03:14 PM.

      Comment

      • DBMandrake
        Automated Home Legend
        • Sep 2014
        • 2361

        Originally posted by frankmalia View Post
        Yeah my graphs are returning the same data as 1 am this morning.. so they look great and steady
        My scripts recognise a lack of fresh data and put an actual gap in the graph instead of just repeating old data.

        Comment

        • gordonb3
          Automated Home Ninja
          • Dec 2016
          • 273

          Originally posted by DBMandrake View Post
          From this I have to conclude that in the majority of outages, the upstream link from the Evotouch to Honeywell is OK, and the old V1 API is working OK, however the V2 API which the smart phone apps use is down.
          It's actually mostly the 0Auth method that fails. I rarely see errors from the actual API. Depending on the source of 0Auth failing this may actually become a problem for the v1 API as well since Honeywell stripped session renewal from it.

          Comment

          • FullBore
            Automated Home Guru
            • Jan 2016
            • 140

            Hurrah

            It's back again at 16:25 BST.

            FB

            Comment

            • mikeymikey
              Automated Home Lurker
              • Dec 2017
              • 1

              App's working but https://international.mytotalconnectcomfort.com/ still isn't.

              Comment

              • FullBore
                Automated Home Guru
                • Jan 2016
                • 140

                Welcome mikeymikey.

                Both are working for me this morning at 07:31 GMT.

                FB

                Comment

                • G4RHL
                  Automated Home Legend
                  • Jan 2015
                  • 1580

                  Originally posted by FullBore View Post
                  Welcome mikeymikey.

                  Both are working for me this morning at 07:31 GMT.

                  FB
                  All working for me in the UK from yesterday afternoon.

                  Wouldn’t it be nice if Honeywell/Resideo emailed everybody to apologise and say what happened.....but!!

                  Comment

                  • DerekWilliamsUK
                    Automated Home Jr Member
                    • Jan 2018
                    • 32

                    Web portal is DOWN AGAIN with 'Server Error' at https://international.mytotalconnect.../Account/Login

                    Android APP is working OK.
                    Last edited by DerekWilliamsUK; 26 January 2020, 03:40 PM.

                    Comment

                    • Tigermad
                      Automated Home Sr Member
                      • Nov 2018
                      • 74

                      Keep getting lost connection emails this morning again. My internet is fine. Blinking annoying.

                      Comment

                      • G4RHL
                        Automated Home Legend
                        • Jan 2015
                        • 1580

                        Originally posted by Tigermad View Post
                        Keep getting lost connection emails this morning again. My internet is fine. Blinking annoying.
                        I log in on the web and the app says maintenance is being effected.

                        Comment

                        • Tigermad
                          Automated Home Sr Member
                          • Nov 2018
                          • 74

                          My system has been up and down all day. Anyone else?

                          Comment

                          • Mickjohn
                            Automated Home Sr Member
                            • Mar 2015
                            • 68

                            All ok here

                            Comment

                            • peterf
                              Automated Home Guru
                              • Jan 2015
                              • 116

                              Down for me as well. At least the app gets to my site now - it didn't earlier - but it's not loading my system.

                              Comment

                              • paulockenden
                                Automated Home Legend
                                • Apr 2015
                                • 1719

                                There were big Internet outages today, worldwide.

                                Level3/Centurylink (one on the big backbone providers) went titsup.

                                It particularly affected transatlantic traffic.

                                Comment

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