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Thread: Evohome app broken

  1. #121
    Automated Home Jr Member
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    Quote Originally Posted by gordonb3 View Post
    Ow!!!

    I actually just checked the temperature log. Investigating the application log it turns out the portal started refusing login (renewal) at 4:59 PM. By sheer luck I just happened to have a connection from 6:46 PM until 7:48 PM, which is when I issued my override. From 7:48 on all connection attempts are timing out.
    How do you see a log please?

  2. #122
    Automated Home Guru
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    I don't use the official app. Not normally anyway. The logs are from a home automation project that I use to channel my commands.

  3. #123
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    Yay. Working again.

  4. #124
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    It's also visible in my Homebridge logs.

    And I get more and more upset about the unreliability of the Evohome system.

  5. #125
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    Interestingly, during the app outage, my system was happy to respond via Alexa so parts of the Honeywell system were working OK.

    Although these outages aren't common, I do get the feeling, and it's only a feeling as I don't log the outages in any way, that they occur around weekends and holiday periods. It's almost as though the developers of the app launch their updates/upgrades out of what for them would be the normal working day/week without appreciating that those periods represent peak usage periods for the app.

  6. #126
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    Theres maintenance on 14th so be prepared for it not to work after again

  7. #127
    Automated Home Legend
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    Quote Originally Posted by Tigermad View Post
    Theres maintenance on 14th so be prepared for it not to work after again
    I don’t think updates dominate around weekends or holiday periods. It may be it seems that way as there could be a tendency to want to “play” more with the system at such times. Over the years I have not noticed such a tendency. However, what does irritate is not being told when there is to be an outage or if it is not a planned one, no email to explain after it is rectified. Advance info about maintenance is not common. I have not had anything to say there is something planned on the 14th. Honeywell and good customer relations do not seem to go hand in hand, never have done and yet it is so simple to keep your customers informed.

  8. #128
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    I think one should consider the other possibility that the outages are not caused by Honeywell themselves but by outside parties, like hackers, script-kiddies firing password guessing routines from every machine they managed to compromise earlier, and possibly even "fake news"-chasers which appears to be the new hobby of our non-chosen representatives in Brussels (or Strasbourg). In any case I'm seeing outages on other servers I frequent as well, most typically indicated by a Cloudflare page informing me that there is nothing wrong with my connection to some central hub but the server on the other side not responding for whatever reason.

  9. #129
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    Last time I looked it all seemed to be hosted by Microsoft in the Netherlands. I'd have thought they'd have enough fail-over and load balancing to cope with most things.

  10. #130
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    I didn't get an email about the the maintenance on the 14th. It's on the server status page. Used to get emails but not anymore

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