Evohome app broken

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  • Ghostrider
    Automated Home Jr Member
    • Jan 2018
    • 32

    Anyone else having connection issues today?

    It started acting up around 5:34PM here, I first noticed that domoticz had lost connection and was reporting (Evohome) login failed with message: Couldn't resolve host name

    I tried the web app and initially couldn't resolve that but now it is back but reporting connection lost to controller.

    The controller is connecting to wifi but then reporting connection issue when trying to access the internet.

    tccprod01.honeywell.com tccprod02.honeywell.com and tccprod03.honeywell.com are all reporting SERVFAIL on dns lookup.

    Comment

    • paulockenden
      Automated Home Legend
      • Apr 2015
      • 1719

      Same here. Their servers or connectivity (hard to know which) has been up and down several times this evening.

      I know my internet connection has been rock solid during this period because there's other monitoring on it.

      Comment

      • Ghostrider
        Automated Home Jr Member
        • Jan 2018
        • 32

        Thanks for the confirmation.

        It has just come back online as I was typing this reply.

        Comment

        • gordonb3
          Automated Home Ninja
          • Dec 2016
          • 273

          Saw this in my logs intermittently from from 17:30Z to 20:25Z. What do you use for primary DNS? I have my router set to Google public 8.8.8.8. The error message seems to hint that is where the error originated.

          Comment

          • Ghostrider
            Automated Home Jr Member
            • Jan 2018
            • 32

            I run two Pihole's with unbound, I also have a guest network that runs on Google and Cloudflare and they couldn't resolve it either.

            It was a DNS problem but somewhere on their end.

            Comment

            • G4RHL
              Automated Home Legend
              • Jan 2015
              • 1580

              Have had no problems.

              Comment

              • Ghostrider
                Automated Home Jr Member
                • Jan 2018
                • 32

                Servers offline again?

                Comment

                • MrBoy
                  Automated Home Guru
                  • May 2017
                  • 165

                  Originally posted by Ghostrider View Post
                  Servers offline again?
                  Seems like it, just got an email

                  Comment

                  • Ghostrider
                    Automated Home Jr Member
                    • Jan 2018
                    • 32

                    Originally posted by MrBoy View Post
                    Seems like it, just got an email
                    It came back around 4pm here.

                    Comment

                    • Plangin
                      Automated Home Jr Member
                      • Oct 2015
                      • 11

                      Is the evohome service down again? Can not login.

                      Comment

                      • chris_gla
                        Automated Home Jr Member
                        • Jan 2009
                        • 13

                        Yes, maintenance in progress message in app.

                        Comment

                        • FullBore
                          Automated Home Guru
                          • Jan 2016
                          • 140

                          "maintenance in progress message in app. through the night".

                          Now, since c. 07:00 "Server error - The server is not responding".

                          It's been unavailable now for many hours - surely they should have multiple servers, not a single point of failure?

                          FB

                          Edited to add:

                          The app. appears to have come to life at c: 08:11 with a minute or two of my post.
                          Last edited by FullBore; 6 January 2021, 09:11 AM. Reason: Update

                          Comment

                          • klm346
                            Automated Home Jr Member
                            • Dec 2018
                            • 12

                            For the last couple of months the app keeps making me log in virtually every time I go to view it, several times per day...it never used to do this so often? No other apps I have do this, they just keep you logged in. Is anyone else having this problem? Is there any way to tell it to 'stay logged in'?

                            Comment

                            • G4RHL
                              Automated Home Legend
                              • Jan 2015
                              • 1580

                              I have no issues with the app.

                              Comment

                              • Mickjohn
                                Automated Home Sr Member
                                • Mar 2015
                                • 68

                                No problems here

                                Comment

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