Page 37 of 39 FirstFirst ... 273233343536373839 LastLast
Results 361 to 370 of 386

Thread: Evohome app broken

  1. #361
    Automated Home Jr Member
    Join Date
    Feb 2019
    Posts
    24

    Default

    Quote Originally Posted by FullBore View Post
    I received an email 3 hours ago saying



    Sadly this was & is untrue.

    FB
    Got the same email. Yes, untrue. Servers down since 1am according to my Domoticz set up.

  2. #362
    Automated Home Guru
    Join Date
    Jan 2016
    Location
    Hampshire, Great Britain
    Posts
    100

    Default

    Still down at 07:30.

    Surely There should not be a single point of failure. Duplicated servers & data in different continents etc..

    FB

  3. #363
    Automated Home Jr Member
    Join Date
    Oct 2016
    Location
    Cambridge
    Posts
    23

    Default

    Problems at Honeywell

    Read the comments https://downdetector.com/status/honeywell

  4. #364
    Automated Home Guru
    Join Date
    Jan 2016
    Location
    Hampshire, Great Britain
    Posts
    100

    Default

    Still down at 08:40 GMT

    Honeywell here:-

    https://twitter.com/Honeywell_Home/s...2Fhoneywell%2F]

    say:-

    The app is not down at the moment. Please reach out to the UK support team for assistance at consumersupportuk@honeywell.com
    I emailed support when they opened at 08:00 GMT and received the response:-

    Thank you for your enquiry, We endeavour to respond within 2 business days.
    So it's Friday morning & they endeavour to respond by Monday evening next week ! Many people, like me, will need to access their hot water & heating systems remotely, to turn up heating in guest rooms, turn heating up or down, as they return from, or go on, vacation. Totally unacceptable.

    FB
    Last edited by FullBore; 24th January 2020 at 08:56 AM.

  5. #365
    Automated Home Guru
    Join Date
    Jan 2015
    Posts
    106

    Default

    Have any of you Domoticz users ever collated the down time? I'd just be interested to know what the service level is. I'd guess around 99.25%.

  6. #366
    Automated Home Guru
    Join Date
    Dec 2016
    Posts
    161

    Default

    Quote Originally Posted by FullBore View Post
    I received an email 3 hours ago saying



    Sadly this was & is untrue.

    FB
    That's a bit hard to judge as to me it seems that the heating system uses a different type of communication to the Total Connect servers than the user app.

  7. #367
    Automated Home Guru
    Join Date
    Jan 2015
    Posts
    106

    Default

    Yes, that's a good point. However, I'd bet that when one can't get a Domoticz connection then the app will also be down and hence the app can't be better than the heating system comms. Maybe...

  8. #368
    Automated Home Jr Member
    Join Date
    Feb 2019
    Posts
    24

    Default

    Service restored,had an email earlier!

  9. #369
    Automated Home Guru
    Join Date
    Jan 2015
    Posts
    106

    Default

    Not for me. Not by app or website.
    and when I asked Alexa to turn up the heat she swore at me

  10. #370
    Automated Home Guru
    Join Date
    Jan 2016
    Location
    Hampshire, Great Britain
    Posts
    100

    Default

    Quote Originally Posted by garymtitley View Post
    Service restored,had an email earlier!
    I assume you are referring to the email sent hours ago!

    Still not working for me at 09:55 GMT.

    I hope someone brings this to the attention of "management", as this level of service is totally unacceptable - as bad as the banks !

    FB

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •