Evohome app broken

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  • DBMandrake
    Automated Home Legend
    • Sep 2014
    • 2361

    Originally posted by Stevedh View Post
    Even worse, my app again thinks its working but is being ignored by the evohome controller. Set the temperature a few times today, then got complaints later on why hadn't I set them..time to reregister home again I think, if I can remember how.
    No point re-registering the app. It won't solve any problems.

    The issues are caused by intermittent server problems and/or scheduled maintenance.

    We'll just have to wait until the maintenance period is over and see if they resolve all the issues or not.

    Comment

    • G4RHL
      Automated Home Legend
      • Jan 2015
      • 1580

      Originally posted by Dean View Post
      and why no notification to non USA users of the maintenance)
      I am in the UK and received the email telling me of the planned maintenance. I received it on the 21st January.

      Comment

      • Stevedh
        Automated Home Guru
        • Mar 2017
        • 177

        Very broken at moment, controller is totally ignoring values set in app.. hopefully just temporarily

        Comment

        • G4RHL
          Automated Home Legend
          • Jan 2015
          • 1580

          Originally posted by Stevedh View Post
          Very broken at moment, controller is totally ignoring values set in app.. hopefully just temporarily
          I can but dream about what is to come when all this maintenance, ? integration, is finished!

          Comment

          • peterf
            Automated Home Guru
            • Jan 2015
            • 116

            Has anyone any idea of what they're up to? I don't do Twitter so haven't seen their postings but I can't envisage what they would be doing that would take so long to accomplish.

            Comment

            • G4RHL
              Automated Home Legend
              • Jan 2015
              • 1580

              Originally posted by peterf View Post
              Has anyone any idea of what they're up to? I don't do Twitter so haven't seen their postings but I can't envisage what they would be doing that would take so long to accomplish.
              I can only guess, for Honeywell, for some reason don’t want to tell us, but I imagine it is an integration of their various home products. I have Evohome Heating and Evohome Security. Yes I can access both in the standard app but it’s a pain to do so and the standard up cries out for an upgrade. I use the European site for my security as it provides more data than the app does. Then there is their newish Home product and a different app for it. It all points to a crying need to integrate all into a decent app that looks nice and competes with others and also works with Apple’s HomeKit.

              Perhaps the answer about what they are doing is in the email we received. The heading says “Planned Maintenance of Honeywell Home Services / Total Connect Comfort”. That is two different services. Common sense says put all together and improve the functionality of all. But sense is not common!

              I also am not a Twitter, nor Facebook, user but you can access some stuff even if not a subscriber. The following is the link to the Twitter page:


              Comment

              • paulockenden
                Automated Home Legend
                • Apr 2015
                • 1719

                More instructive is a twitter search so that you can see what others are saying too:



                P.

                Comment

                • peterf
                  Automated Home Guru
                  • Jan 2015
                  • 116

                  I have both products as well and also use the European site for tinkering with the security system.

                  Interesting link you provided Paul. Looks like an object lesson in how to alienate your customer base!

                  Originally posted by G4RHL View Post
                  I can only guess, for Honeywell, for some reason don’t want to tell us, but I imagine it is an integration of their various home products. I have Evohome Heating and Evohome Security. Yes I can access both in the standard app but it’s a pain to do so and the standard up cries out for an upgrade. I use the European site for my security as it provides more data than the app does. Then there is their newish Home product and a different app for it. It all points to a crying need to integrate all into a decent app that looks nice and competes with others and also works with Apple’s HomeKit.

                  Perhaps the answer about what they are doing is in the email we received. The heading says “Planned Maintenance of Honeywell Home Services / Total Connect Comfort”. That is two different services. Common sense says put all together and improve the functionality of all. But sense is not common!

                  I also am not a Twitter, nor Facebook, user but you can access some stuff even if not a subscriber. The following is the link to the Twitter page:


                  https://mobile.twitter.com/Honeywell...WnNhRFgwIn0%3D

                  Comment

                  • Arrghh!
                    Automated Home Sr Member
                    • Dec 2015
                    • 73

                    The good thing is that Americans don't old back when it comes to complaining about bad service.

                    The bad thing is Honeywell/Resideo don't seem to give a stuff.

                    Maybe it will get better, maybe it will get worse. If they would just communicate with their customer base more, I might have more confidence but for now I'm still going to look to replace all my Honeywell kit this summer, even if I have to go back temporarily to a system with less control.

                    Comment

                    • DorrisMancer
                      Automated Home Guru
                      • Nov 2017
                      • 129

                      I didn't receive an email from Honeywell but noticed last night that the heating wasn't responding to changes made on the app, despite the "service status" being green. Now the Domoticz data is strange but I guess that's not surprising. What did the Honeywell email say?
                      If this goes on an email to the CEO Darius.Adamczyz@honeywell.com might get some answers.

                      Comment

                      • G4RHL
                        Automated Home Legend
                        • Jan 2015
                        • 1580

                        Originally posted by DorrisMancer View Post
                        I didn't receive an email from Honeywell but noticed last night that the heating wasn't responding to changes made on the app, despite the "service status" being green. Now the Domoticz data is strange but I guess that's not surprising. What did the Honeywell email say?
                        If this goes on an email to the CEO Darius.Adamczyz@honeywell.com might get some answers.
                        The email said

                        “Planned Maintenance of Honeywell Home Services / Total Connect Comfort

                        Honeywell Home services will undergo planned maintenance over the next few weeks.

                        Start date: 22/01/2019

                        We’re undergoing an update to our software and services to improve your experience and maintain your security. Our servers will undergo maintenance over the next few weeks, and you may experience brief intermittent connectivity. Our updates will begin taking place on January 22, and run throughout February. The downtime will be used to maintain the platform, perform upgrades, and help ensure the continued integrity and security of our services to our users.

                        During this time, the thermostat and security system will continue to work locally, but you may temporarily experience an inability to manage it remotely via the app.

                        No action is required from you right now. Connectivity will re-establish itself automatically. If we can answer any questions or provide additional information, you can contact us here. You can also follow us on Twitter for latest status information.

                        Thank you for your patience and understanding
                        Honeywell Home Team”

                        The cut off from the system is intermittent

                        Comment

                        • DorrisMancer
                          Automated Home Guru
                          • Nov 2017
                          • 129

                          Thanks!
                          Presumably there's somewhere in my profile to say yea or nay to receiving emails - I'll change it.

                          Comment

                          • Stevedh
                            Automated Home Guru
                            • Mar 2017
                            • 177

                            Ok this is getting really annoying, I can handle my app telling me it can't connect, but when it appears to be working correctly and then does nothing. Once minute its working fine, the next my commands are ignored, so a couple of hours later I find a heater I thought I'd turned down is still going full blast...
                            hope this will be over soon.... and I fear the only difference will be a slightly more reliable connection... but hope we get some new features to make up for it..

                            Comment

                            • peterf
                              Automated Home Guru
                              • Jan 2015
                              • 116

                              Yep, really annoying. I use IFTTT with geofencing and I'm finding that it will set the system to economy on leaving an area but not revert back to schedule even when the app says that it has done. I need to go back to the controller and cancel the economy setting.

                              Comment

                              • Stevedh
                                Automated Home Guru
                                • Mar 2017
                                • 177

                                Assuming most of Evohome users live in the northern hemisphere, wouldn't it have been better to do this in the summer..

                                Comment

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