Evohome app broken

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  • StuartW
    Automated Home Jr Member
    • May 2017
    • 15

    Same here. App says “planned maintenance “

    Comment

    • paulockenden
      Automated Home Legend
      • Apr 2015
      • 1719

      Same. At least when several of us get an outage at the same time you know it's their end rather than ours!

      Comment

      • FullBore
        Automated Home Guru
        • Jan 2016
        • 143

        Originally posted by paulockenden View Post
        Same. At least when several of us get an outage at the same time you know it's their end rather than ours!
        I got this email this morning:-

        Dear user,

        We would like to notify you that the Total Connect Comfort service restored communication with the heating system installed in the following location:

        Location:
        Address:

        Sincerely,

        Your Total Connect Comfort team

        [THIS IS AN AUTOMATED EMAIL - PLEASE DO NOT REPLY DIRECTLY TO THIS EMAIL]
        It's good to be advised that service has been restored - BUT there was no notification that it had failed!

        FB

        Comment

        • paulockenden
          Automated Home Legend
          • Apr 2015
          • 1719

          I got both the down and the up-again email. I expect most of us will have done.

          P.

          Comment

          • Tigermad
            Automated Home Sr Member
            • Nov 2018
            • 74

            Off again for half an hour around 11 last night according to my email.

            Comment

            • peterf
              Automated Home Guru
              • Jan 2015
              • 116

              I didn't receive any email and it was down just prior to 6:00am this morning.

              Let's hope that all this downtime bears some fruit in the future!

              Comment

              • Tigermad
                Automated Home Sr Member
                • Nov 2018
                • 74

                On twitter looks like a few people’s systems went down at various times. Dunno what they are playing at and why different times. Maybe there are various servers for different locations.

                Comment

                • Tigermad
                  Automated Home Sr Member
                  • Nov 2018
                  • 74

                  Right. Getting sick of this now. Every day it loses communication. Even if for a short time. Nothing wrong with my system so must be the servers all the time. I would not notice if I didn’t get the emails though.

                  Comment

                  • paulockenden
                    Automated Home Legend
                    • Apr 2015
                    • 1719

                    If it was the servers we'd all be getting emails every day.

                    Comment

                    • Tigermad
                      Automated Home Sr Member
                      • Nov 2018
                      • 74

                      Originally posted by paulockenden View Post
                      If it was the servers we'd all be getting emails every day.
                      Any idea what I can check. It was about 2 minutes earlier. Everything else was ok on the WiFi.

                      Can a main box batteries be low?

                      Comment

                      • G4RHL
                        Automated Home Legend
                        • Jan 2015
                        • 1580

                        Originally posted by paulockenden View Post
                        If it was the servers we'd all be getting emails every day.
                        Agreed. I have had no problems, not in some time.

                        Comment

                        • Tigermad
                          Automated Home Sr Member
                          • Nov 2018
                          • 74

                          Ok. Just checked my sky hub log for the time I got the email. This is what it says. I have blocked out the ip address below
                          Aug 21 21:16:22 syslog: Send out NTP request to ntp1.isp.sky.com
                          Aug 21 21:16:22 syslog: Received NTP Sync Reply from ntp1.isp.sky.com
                          Aug 21 21:16:22 syslog: System time is up to date
                          Aug 21 21:24:07 syslog: Lease renewed 3600 ip Xxxxxxxx

                          Comment

                          • BuxtonJim
                            Automated Home Jr Member
                            • Aug 2018
                            • 45

                            My BT service (please don't ask!) has been quite flakey lately and has dropped out for a few hours at a time. I receive an email when comms are restored but not shortly after the outage. Is this others' general experience?

                            Comment

                            • Tigermad
                              Automated Home Sr Member
                              • Nov 2018
                              • 74

                              It’s not me. App is down now with planned maintenance! All over Twitter again. Thinking it was my setup and it’s not
                              Last edited by Tigermad; 21 August 2019, 10:08 PM.

                              Comment

                              • anniesboy
                                Automated Home Sr Member
                                • Aug 2019
                                • 71

                                My app is also saying planed maintenance try later

                                Comment

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