Received it yesterday pm so it looks as though they're sending it out in batches.
Evohome app broken
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Not a great time of year to be without heating control!
I've logged the fault with Honeywell. Like most here I've not received any emails about planned maintenance, if I visit the web alternative to the app it tells me "service fully operational" but still can't log in (https://international.mytotalconnect.../Account/Login).
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Originally posted by zoometra View PostNot a great time of year to be without heating control!
I've logged the fault with Honeywell. Like most here I've not received any emails about planned maintenance, if I visit the web alternative to the app it tells me "service fully operational" but still can't log in (https://international.mytotalconnect.../Account/Login).
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I received an automated e-mail on Monday 21 Jan alerting me to a loss of comms with my Evohome system. The web app is now looking like this:
Evohome comms 2019-01.jpg
and the phone app is showing the same message. However, both the web and the phone apps are both clearly still communicating as they are showing the correct temperatures, as shown on my Evo controller, and the quick actions work from the web or phone (e.g. I can turn the heating off with the quick action from my PC). However, I cannot adjust the individual zone temperatures as these give an error message on the phone and are not clickable on the web app.
Anyone else seen this? It has been three days now.
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Originally posted by peterf View PostDown again I see for both app and web access, but happily working through Alexa.
I have said it before, but there no reason for Honeywell not to explain what they are doing. If you look at their Twitter feeds they seem to be buoyant with enthusiasm for the future. But what is the future?
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Since the email announcement that there will be ongoing works I'm getting roughly a 90% failure rate on my graphing system's requests to the V2 API, which I use to graph hot water state. So my hot water graph is mostly blank with the occasional dots where lines should be...
The V1 API on the other hand which I graph heating zones with is mostly up but shows discrete outages of approx 30 minutes every now and then.
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App and Alexa not working for me today. Received a few failed zone change alerts this morning and since the past hour app allows and shows it had made zone changes but the evohome controller has not updated so no heating and no failed zone alerts. Web login always shows “Service full operational” whenever there are issues, so really do not see the point of that status. Same with Alexa. No errors announced on zone change and no emails on zone change failure this afternoon.
Also, being in the UK did not receive any email from Honeywell on maintenance, only found out on the USA twitter feed. (Why is there not a similar Twitter support account for the European region, they just recommend to send a case to a support email which takes ages for a response, and why no notification to non USA users of the maintenance)
As an aside, couldn’t they implement app notifications to inform you of maintenance or a failed zone change together with email notification.
UPDATE
1 minute after posting the above, received the zone changes a good 30 minutes since requesting, then received a failed zone change alert for one of the two zone change requests although it showed the request time was 14:38, which was the time they sent the email and not the time of the zone change request, so it appears the requests are being queued during this maintenance when you do not immediately receive a failed zone change alert.Last edited by Dean; 26 January 2019, 03:50 PM.
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Even worse, my app again thinks its working but is being ignored by the evohome controller. Set the temperature a few times today, then got complaints later on why hadn't I set them..time to reregister home again I think, if I can remember how.
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