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Thread: Evohome app broken

  1. #151
    Automated Home Sr Member
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    Jan 2015
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    Received it yesterday pm so it looks as though they're sending it out in batches.

  2. #152
    Automated Home Lurker
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    Oct 2015
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    Can not remote control since this noon anymore.

    Announced unreliability for the next 40 days? Is Honeywell f*****g kidding us?!

  3. #153
    Automated Home Lurker
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    Jan 2017
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    Not a great time of year to be without heating control!

    I've logged the fault with Honeywell. Like most here I've not received any emails about planned maintenance, if I visit the web alternative to the app it tells me "service fully operational" but still can't log in (https://international.mytotalconnect.../Account/Login).

  4. #154
    Automated Home Legend
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    Jan 2015
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    Quote Originally Posted by zoometra View Post
    Not a great time of year to be without heating control!

    I've logged the fault with Honeywell. Like most here I've not received any emails about planned maintenance, if I visit the web alternative to the app it tells me "service fully operational" but still can't log in (https://international.mytotalconnect.../Account/Login).
    You ought to find the app is absolutely fine. Mine is. It is the maintenance going on causing a loss in connection every so often.

  5. #155
    Automated Home Lurker
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    Jan 2017
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    Yes, it's working again (well I can login and read temps, can't confirm it's controlling the system) .... but for how long!

    My problem is the lack of communication from Honeywell.

  6. #156
    Automated Home Guru
    Join Date
    Dec 2016
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    I received an automated e-mail on Monday 21 Jan alerting me to a loss of comms with my Evohome system. The web app is now looking like this:

    Evohome comms 2019-01.jpg

    and the phone app is showing the same message. However, both the web and the phone apps are both clearly still communicating as they are showing the correct temperatures, as shown on my Evo controller, and the quick actions work from the web or phone (e.g. I can turn the heating off with the quick action from my PC). However, I cannot adjust the individual zone temperatures as these give an error message on the phone and are not clickable on the web app.

    Anyone else seen this? It has been three days now.

  7. #157
    Automated Home Legend
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    Quote Originally Posted by Edinburgh2000 View Post
    Anyone else seen this? It has been three days now.
    Whilst I also received the Honeywell email on Monday my system is still fine. I have just checked and all is good.

  8. #158
    Automated Home Legend
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    Sep 2014
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    Scotland
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    Seems to be working OK for me at the moment, but I anticipate 40 days of intermittent usability to come...

  9. #159
    Automated Home Lurker
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    Jan 2017
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    Mines ok now too after a couple of days with varying levels of service.

    Still no email though!

  10. #160
    Automated Home Sr Member
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    Jan 2015
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    96

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    Down again I see for both app and web access, but happily working through Alexa.

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