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Thread: Evohome app broken

  1. #61
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    I am not having any problems. All is working fine.

  2. #62
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    Quote Originally Posted by peterf View Post
    I've a problem with both the android and ios versions of the app miss-reporting temperatures in a couple of zones today. System and controller are both working OK however.

    Is it just me or is there a more widespread problem?
    A couple of days ago I was trying to turn the heating back on remotely via the app - try as I might although the mode would change to "following schedule" the temperatures remained stubbornly at my 10C away temperature. Tried multiple times, tried from a different phone with the app installed, tried day off mode, eventually gave up, resigned to arrive home at a cold house.

    However when we got home the controller was working normally and the heating was on in the mode I had last selected from the app. Apparently the app was able to push the mode change to the controller but none of the updated zone set points were being sent from the controller to the phone app.

    Come on Honeywell, these app and API issues are getting kinda boring now! How hard is it to design a reliable app and API ? It's got to the point where I'm surprised when the app DOES work correctly, and without fuss.

    For the last month or more I'm still seeing frequent intermittent issues with polling the API to generate my graphs - my hot water temperature graph looks like rats have nibbled on it due to all the gaps in the graph caused by the Honeywell servers failing to give useful results to queries. I've actually given up on ever having my graphs working 100% again as the servers are just too unreliable lately.
    Last edited by DBMandrake; 24th December 2018 at 11:04 AM.

  3. #63
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    Quote Originally Posted by MrBoy View Post
    I've noticed recently I get emails when service is restored, but not when it's lost.
    I've also noticed that the app no longer reports if the system has lost communications with the Honeywell server.

    Previously you would get a warning on the app to say communications with the system has been lost (co-incident with the email report) but now the app pretends everything is OK but no changes go through.

    So another regression in the performance of the app and API in recent times. Disappointing.

    Now if your system goes offline you get no email warning and no warning in the phone app that something is wrong, it will accept commands from the app but not implement them!

  4. #64
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    Back to normal with no changes on my part so likely a Honeywell problem. I must say that this was a first for me in several years of operation - it's always been OK in the past. I do echo Karrimor's comments on the regular need to log back in to the servers periodically. As I've said in an earlier post elsewhere, the Honeywell app is the only one where I don't have to look up my name/password due to the frequency of having to use it.

  5. #65
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    Seems to be broken for me today. No changes via portal or app are being actioned, but I'm seeing no error messages either.

  6. #66
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    Seems to be fubar-ed. It's now 20:21 and the app is showing me an override until 19:48 on one of my zones. I actually did set that override using the app, but the controller never showed it. Had a weird issue a few days ago as well, when the controller failed to show a local override and that zone kept racing and ignored it's next schedule point where it should have returned to its normal setting.

    What's going on here?

  7. #67
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    Just come back home after 10 days away and the app isn’t changing my valves temperature again. Pretty peed off this is happening again after it messed up around a month ago too. Servers must be screwed.

  8. #68
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    Quote Originally Posted by Tigermad View Post
    Just come back home after 10 days away and the app isnít changing my valves temperature again. Pretty peed off this is happening again after it messed up around a month ago too. Servers must be screwed.
    No problems with the app. I been away and able to monitor and and control the system from 100 miles from home without issue. What I cannot do though is log on to the web site using my iPad or iPhone and am beginning to think this is a compatibility issue with the latest IOS version.

  9. #69
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    So the app just updated the values about 20 minutes ago. Controller still does not show the new override I programmed since and just now the zone that had the earlier override is now showing the 19:48 end time again.

  10. #70
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    It's all over Twitter that the whole world is having trouble with the app communicating. Same as last month.

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