Web Access

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  • G4RHL
    Automated Home Legend
    • Jan 2015
    • 1580

    Web Access

    Does anybody else find accessing Evohome via a browser is hit and miss? I often find that when I try it does not go in. I have ensured the password is correct and indeed taken the forgotten my password route to set a new one. I thought it may be because I am logged in in the app but that can’t be right, particularly as I logged out to double check. The problem has arisen I think since I installed Evohome security which requires you to log in a second time to access it after you have logged in to Evohome heating. A double log in which is odd. I find the solution usually is to ensure I have exited the site, leave it for a short time and then try again.

    Logging in is quite a slow and laborious process. The double log in a complete pain.
  • mtmcgavock
    Automated Home Legend
    • Mar 2017
    • 507

    #2
    Originally posted by G4RHL View Post
    Does anybody else find accessing Evohome via a browser is hit and miss? I often find that when I try it does not go in. I have ensured the password is correct and indeed taken the forgotten my password route to set a new one. I thought it may be because I am logged in in the app but that can’t be right, particularly as I logged out to double check. The problem has arisen I think since I installed Evohome security which requires you to log in a second time to access it after you have logged in to Evohome heating. A double log in which is odd. I find the solution usually is to ensure I have exited the site, leave it for a short time and then try again.

    Logging in is quite a slow and laborious process. The double log in a complete pain.
    I've been having issues for the last two weeks.

    Comment

    • philchillbill
      Automated Home Legend
      • Jan 2017
      • 590

      #3
      Originally posted by G4RHL View Post
      Logging in is quite a slow and laborious process. The double log in a complete pain.
      Evohome Security is just a rebranded 'Le Sucre' so you can use the https://tc20e.total-connect.eu/ site to login directly to your security system without having to first go through TCC. Totally different site with far more data and settings possibilities.

      Comment

      • G4RHL
        Automated Home Legend
        • Jan 2015
        • 1580

        #4
        Thanks. Yes, this is better. Shame it is not in English.

        Comment

        • philchillbill
          Automated Home Legend
          • Jan 2017
          • 590

          #5
          Originally posted by G4RHL View Post
          Thanks. Yes, this is better. Shame it is not in English.
          You can select English at the login screen BEFORE you login. Flags on the top right.

          Comment

          • G4RHL
            Automated Home Legend
            • Jan 2015
            • 1580

            #6
            Originally posted by philchillbill View Post
            You can select English at the login screen BEFORE you login. Flags on the top right.
            Thanks. Got it. It highlights the improvements Honeywell can do to “our App” if they could be bothered to.

            Comment

            • MrShamus
              Automated Home Jr Member
              • Feb 2015
              • 22

              #7
              I have been unable to login to https://europe.mytotalconnectcomfort.com since last week sometime. It really annoys me that it is clearly not working for some people, but they insist on stating "Service fully operational"... App (on Android) has been working fine throughout.

              Comment

              • MrShamus
                Automated Home Jr Member
                • Feb 2015
                • 22

                #8
                Interesting... It works fine from https://international.mytotalconnectcomfort.com

                Comment

                • paulockenden
                  Automated Home Legend
                  • Apr 2015
                  • 1719

                  #9
                  Originally posted by MrShamus View Post
                  I have been unable to login to https://europe.mytotalconnectcomfort.com since last week sometime.
                  Try https://international.mytotalconnect.../Account/Login instead.

                  Comment

                  • MrShamus
                    Automated Home Jr Member
                    • Feb 2015
                    • 22

                    #10
                    :-) Our posts almost crossed... It works fine on the international site. Many thanks.

                    Comment

                    • paulockenden
                      Automated Home Legend
                      • Apr 2015
                      • 1719

                      #11
                      If you start from https://www.mytotalconnectcomfort.com/ or even https://getconnected.honeywellhome.com/en/ you'll see that international is the correct version to use.

                      Comment

                      • G4RHL
                        Automated Home Legend
                        • Jan 2015
                        • 1580

                        #12
                        I notice that in the app when I log in it connects to europe.mytotalconnectcomfort.com but from the same app if I check security it logs in to international.mytotalconnectcomfort.com. It is a pain having to login twice.

                        However, https://tc20e.total-connect.eu is a much better web site to go to for security checks. It seems quicker to access as well, looks better and easy to use.

                        Comment

                        • paulockenden
                          Automated Home Legend
                          • Apr 2015
                          • 1719

                          #13
                          All these sites just seem to be different versions of Resideo connected to different backend databases.

                          P.

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