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Thread: Need an experienced Evohome installer for a location in Sidcup, Kent

  1. #1
    Automated Home Sr Member
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    Dec 2015
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    Default Need an experienced Evohome installer for a location in Sidcup, Kent

    I'm monitoring my mother's house, which has a 5 zone Evohome system installed. It's critical for her wellbeing that the heating system is reliable.

    Tonight the temperatures reported by the app are just not getting up the set points and some are actually dropping.

    The original installer was very inexperienced and I don't want him back so can anyone recommend a good engineer in that area who can look at the whole heating system for me sometime soon and determine what's going on with it?

  2. #2
    Automated Home Jr Member
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    Feb 2015
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    I would recommend Simon at https://www.hwch.co.uk/. He installed my evohome system a few years ago and has vast experience...

  3. #3
    Automated Home Sr Member
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    Thanks!...

  4. #4
    Automated Home Legend
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    Quote Originally Posted by Arrghh! View Post
    Thanks!...
    I hope you are able to sort things out. FWIW, after 4 years of Evohome (now no longer as we have moved home), I am not sure that it is a system that I would install in a senior citizen’s home UNLESS a knowledgeable person lived nearby to investigate/resolve the issues that will undoubtedly occur. I say that as a senior citizen. For example, I had issues with losses of comms between BDRs and the controller; losses of comms between HR92s and the controller; loss of comms with the CS92A, and a controller lock up. Had I not been around, my wife would have struggled even to change the batteries in an HR92. The ‘problem’ with Evohome is that it is often difficult to see a pattern/or cause for these events. Having to call out an expert could solve one problem but cause others which do not become apparent at the time. That is not to question the skills/knowledge of the installer, it is just how Evohome is in my experience. Repeated specialist call outs could prove to be expensive.

    My system was installed by a Honeywell Evohome specialist. Six months after installation and a number of BDR moves later, a Honeywell rep came out to offer his specialist input. The solution to the frequent loss of comms to the controller was to move the BDRs well away (ie, a lot more than 30cms) away from anything metal or electrical. Even that didn’t eliminate the problem entirely.

    PS: It would be worth checking that the Evohome failsafe options have been set.
    Last edited by HenGus; 11th January 2019 at 02:10 PM.

  5. #5
    Automated Home Sr Member
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    That's fair comment. I've also got Evohome in my house and between the two I've had more issues than I expected or want.

    There will be a full time carer in my mother's house soon, so at least I'll have someone locally I can get to solve simple issues.

    What I've found very frustrating with Evohome is the lack of development in the software and specifically the lack of remote reporting of important things like battery levels in the HR92s, comms faults etc.
    In any case, I think this summer I may look around for an alternative to Evohome. I just don't have confidence in it any more and the support is really not good enough.

    Good call on the failsafe options, I'll check that.

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