Do you graph setpoints and temperature ? Is it possible he turned it up in the night but then turned it down before you saw it ?
If not, and the highest set point was 17C and the room had got up to 21C AND the radiator was hot the obvious culprit would be a problem with the valve body not fully closing allowing some flow through the radiator any time the system was on. So that's where I'd be focusing my attention first.